
Business Analyst
2 days ago
We seek a seasoned business analyst with expertise in ServiceNow and Order Management to join our team.
Main Responsibilities:- Liaise between stakeholders, product managers, and the implementation team.
- Analyze customer requirements, maintain project backlog, and ensure solutions align with best practices.
- Provide guidance on process improvements, platform capabilities, and share insights with the team.
- Support User Acceptance Tests (UAT), drive functional workshops, and address critical topics.
- 6+ years of experience as a Business Analyst / Product Manager / Product Owner on the ServiceNow platform.
- Strong expertise in Order Management, particularly the data model.
- Experience with data activities, CMDB knowledge, and data migration from external tools into ServiceNow.
- Good grasp of functional aspects of data and ability to work with SMEs on mappings.
- Familiarity with CSDM (Common Service Data Model).
- Experience managing large data extractions and transforming them into ServiceNow target formats.
- Familiarity with CSM/OM data model and best practices for data usage.
- Knowledge of API Integration and ITIL processes.
- Good knowledge of Agile/SCRUM methodologies.
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