Renewal Documentation Specialist

2 weeks ago

Morādābād, Uttar Pradesh, India beBeeContract Full time ₹ 75,00,000 - ₹ 1,50,00,000

This is a Contract Renewal Specialist role that involves exercising operational excellence, meticulous record-keeping and task management.

The ideal candidate will have a strong understanding of writing and preparing supporting renewal documentation and quotes, with intensive familiarity utilizing tools such as Salesforce, Gainsight, and Conga related to contract generation.

As a member of our team, you will have a direct impact on our go-to-market strategy by supporting the CS organization in preparation of resources and documentation related to client renewals.

Key Responsibilities:

  • Collaborate with Customer Success Managers and Renewal Representatives on renewal document preparation including supplying teams with contract quotes and supporting documentation for ongoing client renewal conversations.
  • Analyze client data within various internal and external tools to gather supporting information needed to create documentation.
  • Work with employees to help identify actions needed to support a successful renewal process.
  • Build strong working relationships across Sales, Product and Customer Success teams.
  • Other duties as assigned.

Requirements:

  • 2+ years of experience executing and analyzing customer data to assist in a smooth renewal process for a high-growth SaaS company.
  • Strong analytical and problem-solving abilities.
  • Excellent project management skills and attention to detail.
  • Familiarity with CRM and renewal management software is a MUST (e.g. Salesforce, Gainsight, and Conga).
  • Familiarity generating quotes for various client segments.
  • Associate or Bachelor's degree preferred

Benefits:

  • A highly dynamic and supportive work environment.
  • The opportunity to develop your skills and expertise in a rapidly growing industry.
  • A competitive compensation package.

What We're Looking For:

  • A self-starter with a proven track record of driving customer success in SaaS companies and/or project management and driving adoption of technology within an organization.
  • Ability to multitask, prioritize and scale.
  • Highly data-driven with a commitment to understanding the renewal lifecycle and ability to create customized documentation for clients at scale.
  • Strong presentation, excellent verbal and written communication skills.
  • Flexible, adaptable team player with strong interpersonal skills.

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