Customer Service Professional

24 hours ago

Jaipur, Rajasthan, India beBeeCustomer Full time ₹ 4,00,000 - ₹ 8,00,000

Job Title: Customer Support Specialist

 

Are you passionate about delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two challenges are the same? We're seeking a highly motivated and proactive Customer Support Specialist to join our team

 

Job Description:

We're looking for an individual who can effectively handle customer inquiries, resolve issues promptly, and maintain accurate records. As a Customer Support Specialist, you will be responsible for:

  • Responding to customer inquiries via phone, email, and social media
  • Resolving issues efficiently while maintaining a positive and professional attitude
  • Maintaining accurate customer records using Excel and internal tools
  • Ensuring timely follow-ups and status updates to customers
  • Coordinating with internal departments for quick resolutions
  • Tracking complaints, returns, and exchanges efficiently
  • Suggesting process improvements for a better customer service experience
  • Preparing daily/weekly reports for management review

Required Skills and Qualifications:

To be successful in this role, you'll need:

  • A bachelor's degree in any discipline
  • 2-3 years of relevant experience in customer support or service roles
  • Fluency in English (spoken and written)
  • Excellent communication and interpersonal skills
  • Proficiency in MS Excel (data entry, filters, reports)
  • Strong follow-up and time management abilities
  • Ability to stay calm under pressure and handle multiple tasks

Benefits:

As a valued member of our team, you'll enjoy:

  • A dynamic and supportive work environment
  • Opportunities for growth and professional development
  • A competitive salary and benefits package

Others:

We're an equal opportunities employer, committed to diversity and inclusion. If you're passionate about customer service and have what it takes to excel in this role, please submit your application.

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