Collection Team Lead

7 days ago


Mumbai Mumbai City Navi Mumbai, India beBeeLeadership Full time ₹ 1,04,000 - ₹ 1,30,878
Job Title

Team Leader West Collection

Job Description

As a Team Leader in our collection team, you will be responsible for leading and motivating a team of 20 call center operators. Your primary goal is to drive collection efficiency by improving key performance indicators (KPIs) such as RPC%, PTP%, and kept rates.

Additionally, you will conduct regular coaching, performance reviews, and shift meetings to ensure that your team members are performing at their best. You will also manage the roster, shrinkage, and performance improvement plans to optimize team productivity.

This is an excellent opportunity to develop your leadership skills and take on new challenges in a dynamic and fast-paced environment.

Required Skills and Qualifications
  • 4–6 years of experience in tele-collections or customer service operations
  • Strong analytical and reporting skills with proficiency in call metrics
  • Experience in attrition control and call center team supervision
  • Knowledge of dialer systems and contact center operations preferred
  • Ability to work in a team environment and lead by example
  • Excellent communication and interpersonal skills
Benefits

We offer a competitive salary and benefits package, including health insurance, retirement plan, and paid time off.

Others

We are committed to providing a safe and inclusive work environment for all employees. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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