Senior Call Center Team Lead

3 days ago

Mumbai City Navi Mumbai Mumbai, India beBeeCollection Full time ₹ 1,50,000 - ₹ 28,00,000

Job Summary:

As a seasoned call center supervisor, you will lead and motivate a team of 20 operators to drive collection efficiency and improve key performance metrics.

Key Responsibilities:

  • Lead and motivate the team to achieve exceptional results
  • Develop and implement strategies to improve RPC%, PTP%, and kept rates
  • Conduct regular coaching, performance reviews, and shift meetings to ensure team members are equipped with the skills and knowledge required for success
  • Manage roster, shrinkage, and performance improvement plans to optimize team performance

Requirements:

To succeed in this role, you will need:

  • 4–6 years of experience in tele-collections or customer service operations
  • Strong analytical and reporting skills with proficiency in call metrics
  • Experience in attrition control and call center team supervision
  • Knowledge of dialer systems and contact center operations is preferred

What We Offer:

A competitive compensation package and opportunities for professional growth and development in a dynamic and fast-paced environment.

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