Senior Quality Assurance Specialist in Call Center Environment

3 days ago

Navi Mumbai, Maharashtra, India beBeeQuality Full time ₹ 8,00,000 - ₹ 15,00,000
Job Overview

We are seeking a seasoned Senior Quality Assurance Specialist to join our team. As a key member of our quality assurance unit, you will play a vital role in ensuring the highest standards of service delivery in our call center environment.

Key Responsibilities:
  • Develop and implement quality assurance processes to drive continuous improvement in customer satisfaction and loyalty.
  • Conduct regular audits and coaching sessions to enhance the skills and performance of team members.
  • Work closely with cross-functional teams to identify areas for process enhancement and develop solutions to address these gaps.
  • Analyze data and metrics to inform business decisions and optimize operational efficiency.

In this role, you will have the opportunity to make a tangible impact on our customers' experience and contribute to the growth and success of our organization. If you are a motivated and results-driven professional with a passion for quality assurance, we encourage you to apply.

Requirements:
  • Bachelor's degree in Business Administration, Communications, or related field.
  • Minimum 3 years of experience in a quality assurance role, preferably in a call center environment.
  • Proven track record of improving customer satisfaction and loyalty through quality assurance initiatives.
  • Excellent communication and interpersonal skills, with ability to work effectively with diverse stakeholders.
Benefits:
  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.
About Us:

We are a leading provider of customer engagement services, committed to delivering exceptional experiences that drive business growth and customer loyalty.

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