Regional Operations Coordinator
3 weeks ago
Job Summary
We are seeking a motivated and detail-oriented Regional Service Operations Administrator to join our team in APAC. In this role, you will work closely with internal stakeholders to manage service agreements, prepare quotations, and maintain accurate customer records.
Responsibilities
- Manage service quotations and agreements
- Support and ensure processes for service engineers
- Liaise with APAC service engineers
- Foster cross-functional collaboration
- Implement agreed process improvements
- Ensure customer satisfaction
Requirements
- 3 to 5 years of experience in a similar role, ideally within Customer Service or Administration.
- Familiarity with managing contracts and service agreements.
- Strong knowledge of aftersales processes and customer service practices.
- Proficient in using ERP systems and other relevant software.
- Excellent collaboration and communication skills.
- Fluent in both written and spoken English.
- Advanced proficiency in Microsoft Excel, including functions like VLOOKUP and Pivot Tables.
About CooperSurgical
CooperSurgical is a leading fertility and women's healthcare company dedicated to delivering innovative solutions for families. We are a subsidiary of CooperCompanies and a global leader in assisted reproductive technology and genomic solutions.
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