IT Infrastructure Support Specialist

1 week ago


Bengaluru, Karnataka, India Glidewell Dental Full time
About the Role

We are seeking a highly skilled IT Infrastructure Support Specialist to join our team at Glidewell Dental. This individual will be responsible for maintaining, remedying, and supporting our extensive IT environment to ensure high availability of business-critical applications.

Key Responsibilities
  • Maintain and support on-premise infrastructure to guarantee seamless system operations.
  • Perform system administration tasks necessary for day-to-day system operations.
  • Own incident management by troubleshooting, isolating, and resolving production issues independently or in collaboration with cross-functional teams.
  • Monitor and analyze on-premise and cloud services to ensure timely corrective actions and restoration.
  • Create monitors and work on projects to proactively prevent outages.
  • Promote automation to replace manual processes and improve workflows.
Requirements
  • High diploma or equivalent required; Bachelor's degree in Information Technology, Computer Science, or related field preferred.
  • Minimum five years of experience in Information Technology and three years of on-premise experience in an enterprise environment or equivalent education/experience.
  • Automation experience (Powershell, Python scripting, etc.) highly preferred.
  • Experience with APM and monitoring tools such as DataDog, AppDynamics, SolarWinds, Nagios, and CloudWatch.
  • Experience with Active Directory, VMWare, Nutanix, SAN, networking.
  • Experience with on-call management tools like PagerDuty or OpsGenie.
  • Experience working in a modern DevOps/SRE culture.
What We Offer

We offer a competitive salary range of $85,000 - $110,000 per year, depending on experience.



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