Service Excellence Manager

6 days ago


Gurgaon, Haryana, India Wipro Digital Operations and Platforms Full time

We are looking for a highly skilled Service Excellence Manager to join our team at Wipro Digital Operations and Platforms. In this role, you will be responsible for leading improvement projects based on Lean / Six Sigma methodology and providing analytics support to Business Leaders.

The ideal candidate will have 5-10 years of work experience in process excellence, business excellence, and quality management. He/She should be certified as Green Belt/Black Belt and have hands-on experience in mentoring and doing Green Belt/Black Belt Six Sigma Project.

Key Responsibilities:

  • Facilitate/lead brainstorming sessions in a structured problem-solving approach to identify improvement areas and measure improvements
  • Analyze data on key client operational metrics to understand opportunities for improvement
  • Map processes to identify non-core activities and suggest alternatives to help remove waste
  • Liaison with North America Ops & Quality counterparts and other stakeholders to drive collaboration and teamwork
  • D deliver need-based trainings on Problem-Solving, Quality concepts, and tools

Required Skills and Qualifications:

  • Graduate in any stream
  • Green Belt/Black belt certified
  • 5-10 years of work experience in process excellence, business excellence, and quality management
  • Hands-on experience in mentoring and doing Green Belt/Black Belt Six Sigma Project


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