Service Excellence Manager
6 days ago
We are looking for a highly skilled Service Excellence Manager to join our team at Wipro Digital Operations and Platforms. In this role, you will be responsible for leading improvement projects based on Lean / Six Sigma methodology and providing analytics support to Business Leaders.
The ideal candidate will have 5-10 years of work experience in process excellence, business excellence, and quality management. He/She should be certified as Green Belt/Black Belt and have hands-on experience in mentoring and doing Green Belt/Black Belt Six Sigma Project.
Key Responsibilities:
- Facilitate/lead brainstorming sessions in a structured problem-solving approach to identify improvement areas and measure improvements
- Analyze data on key client operational metrics to understand opportunities for improvement
- Map processes to identify non-core activities and suggest alternatives to help remove waste
- Liaison with North America Ops & Quality counterparts and other stakeholders to drive collaboration and teamwork
- D deliver need-based trainings on Problem-Solving, Quality concepts, and tools
Required Skills and Qualifications:
- Graduate in any stream
- Green Belt/Black belt certified
- 5-10 years of work experience in process excellence, business excellence, and quality management
- Hands-on experience in mentoring and doing Green Belt/Black Belt Six Sigma Project
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