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Customer Service Travel Consultant

1 week ago

Gurgaon, Haryana, India EXL IT service management Full time

Job Overview

At EXL IT service management, we are seeking a highly skilled Travel Operations Specialist to join our team. This is an exciting opportunity for individuals who are passionate about delivering exceptional customer service in the travel industry.

The successful candidate will be responsible for handling customer inquiries and providing expert advice on various travel-related matters. They will also be involved in processing travel bookings, cancellations, and amendments efficiently.

Key Responsibilities:

  • Process customer travel queries via email or phone
  • Book, cancel, and amend air, car, hotel, limo, and ferry travel arrangements
  • Provide expert advice on travel options and fares
  • Collaborate with internal teams to resolve customer issues

Qualifications and Requirements:

  • Bachelor's degree in a relevant field
  • Minimum 3 years of experience in the travel industry
  • Strong knowledge of GDS systems (Sabre, Galileo preferred)
  • Excellent communication and problem-solving skills
  • Familiarity with MS-Excel and other productivity tools

Working at EXL IT Service Management

We offer a dynamic work environment that fosters growth and development. Our team members enjoy competitive salaries, opportunities for advancement, and a comprehensive benefits package. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.