Front Office Guest Services Manager
4 days ago
Job Overview:
Front Office Manager PositionWe are seeking a highly skilled and experienced Front Office Executive to join our team.
About the Role:
- Manage day-to-day front desk operations, including check-ins, check-outs, billing and responding to inquiries.
- Ensure efficient operation of the front desk, identifying and rectifying any lapses in real-time.
- Administer daily front office functions, implementing continuous review and improvement processes.
- Fulfill duties as needed in case of absence or peak workload.
- Oversee guest services on a daily basis, identifying critical guests and VIP arrivals.
Required Skills:
- Excellent verbal and written communication skills, with ability to write professional emails and documents.
- Hospitality attitude and aptitude, customer-centric with effective communication skills.
- Thorough organization and supervisory skills, with natural team player qualities and negotiation skills.
- Graduate or Post Graduate degree in hotel management, preferably with 3-4 years of experience in 4/5 star hotels in similar roles.
Benefits of the Role:
- Opportunity to work with a dynamic team in a fast-paced environment.
- Challenging role that requires strong organizational and problem-solving skills.
- Promotion opportunities for those who excel in their roles.
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