Drive Customer Growth Specialist

2 days ago

India beBeeMarketing Full time ₹ 1,44,00,000 - ₹ 2,16,60,000

We are looking for a highly skilled Marketing Professional to join our team. The ideal candidate will have a proven track record of driving customer growth and success through effective marketing strategies.

About the Role
  • Manage customer experience, upsell/cross-sell, and maintain net promoter score hygiene.
  • Analyse data and insights to drive customer growth success and marketing strategies.
  • Play a key role in goal setting and strategy for all accounts, tracking solutions provided to customers.
  • Act as an AI marketing solutions expert to identify, create, and implement marketing solutions achieving measurable business results.
  • Design metrics and measures for determining ROI on products, educate clients on product solutions and best practices.
  • Effectively address customer satisfaction, manage diverse issues until resolved, coordinating internal resources interacting with each customer.
  • Understand and assess customer requirements, adoption level of the service, and assess risk in renewing current contracts.
  • Build thorough understanding of client's brand, business, customers, and competitive landscape, providing strategic guidance in building digital marketing initiatives.
  • Develop industry best practices, media strategies, and benchmarking initiatives for various business use cases, conduct knowledge sharing sessions with team members.
About You
  • Proven track record of hitting and overachieving retention and growth targets.
  • Prior experience in Digital Marketing and understanding of Media channels like Google, Social Media, Programmatic buying, etc, and analytic tools such as Omniture, GA, Appsflyer, Kochava, etc.
  • Achieving revenue targets for customers on a timely basis.
  • Problem solver who can independently translate high-level goals into actionable plans.
  • Growth mindset - creative and diligent, able to multitask, prioritise, rapidly iterate, and manage communications with different functions in a fast-paced environment.

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