Senior Centre Manager

4 days ago


Delhi, Delhi, India Unacademy Full time

Company Overview: Unacademy is India's largest learning platform, bringing expert educators together with millions of students. With a mission to democratize education, Unacademy has been a pioneer in the online education sector.

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About Us: Our journey began with a vision to make quality education accessible to all. Today, we are one of the leading ed-tech companies in India, providing high-quality content to learners across the country.

Job Description:
Job Title: Senior Centre Manager
Salary Range: ₹8,00,000 - ₹12,00,000 per annum (dependent on location and experience)

We are looking for an experienced and passionate leader to manage our centre operations, staff, and service delivery. As a Senior Centre Manager, you will play a pivotal role in driving excellence, ensuring client satisfaction, and fostering a positive working environment.

Key Responsibilities:
Leadership & Team Management:
• Lead and oversee a dedicated team, setting clear objectives and fostering a collaborative work culture.
• Develop and implement strategies to enhance team performance and achieve organisational goals.

Operational Oversight:
• Manage the daily operations of the centre, ensuring smooth functioning and exceptional service delivery.
• Identify areas for improvement and implement changes to enhance operational efficiency.

Strategic Planning & Growth:
• Develop and implement strategic plans to drive growth and development, aligning with organisational objectives.
• Analyze market trends and competitor activity to inform business decisions.

Client & Stakeholder Relations:
• Build and maintain strong relationships with clients, customers, and key stakeholders, ensuring satisfaction and engagement.
• Identify opportunities to increase customer satisfaction and loyalty.

Financial Management:
• Oversee the centre's budget, ensuring cost-effective operations and financial performance.
• Develop and implement financial strategies to drive revenue growth and improve profitability.

Quality Assurance:
• Monitor service quality, ensuring high standards are maintained and areas for improvement are addressed.
• Implement quality control measures to ensure consistent service delivery.



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