Head of Operations

4 weeks ago

Mumbai, Maharashtra, India Quarry Luxury Stones Private Limited Full time

Job Title: Head of Operations - Projects (Civil & Carpentry)

About the Role:

We are seeking a highly experienced and skilled Head of Operations to oversee the operational aspects of our luxury stone projects. The successful candidate will be responsible for managing a team of professionals responsible for delivering high-quality, custom home decor solutions, focusing on civil and carpentry work.

Key Responsibilities:

  • Oversee all aspects of Projects vertical including but not limited to civil and carpentry operations, ensuring that projects are completed on time, within budget, and to the highest standards of quality.
  • Develop and implement operational processes and workflows that optimize efficiency and ensure the successful delivery of all these projects.
  • Manage procurement of materials, inventory control, and vendor relationships for carpentry and civil work to ensure quality and cost-effectiveness.
  • Lead, mentor, and manage the civil and carpentry teams, fostering a high-performance culture.
  • Provide direction and oversight to ensure all team members understand their roles, responsibilities, and performance expectations.
  • Ensure the team is properly trained, equipped, and motivated to meet the company's high standards of craftsmanship and customer service.
  • Own the Profit and Loss (P&L) for the civil and carpentry operations, ensuring financial performance aligns with company goals.
  • Monitor operational costs and implement strategies to optimize profitability while maintaining product and service quality.
  • Work closely with the finance team to prepare budgets, forecasts, and financial reports.
  • Serve as the key point of contact for clients during the project lifecycle, ensuring that their expectations are managed and met.
  • Collaborate closely with the sales and design teams to align operational efforts with client requirements and sales goals.
  • Ensure all client queries, concerns, and feedback are addressed promptly, and that client satisfaction is consistently achieved.
  • Oversee the end-to-end project management across all projects, from initial planning through to execution and completion.
  • Manage multiple projects simultaneously, ensuring deadlines, budgets, and quality standards are met.
  • Ensure that safety protocols and industry standards are strictly followed on all job sites.
  • Build and maintain strong relationships with external contractors, carpenters, architects, and other stakeholders.
  • Negotiate with suppliers and contractors to ensure the best pricing and quality for materials and services.
  • Continuously assess and improve operational processes to enhance efficiency, reduce costs, and increase customer satisfaction.
  • Implement new technologies and tools where appropriate to streamline operations and improve project management capabilities.
  • Provide regular updates to the Founder on operational performance, project status, financial outcomes, and team progress.
  • Prepare detailed reports on P&L, project timelines, and team performance.
  • Ensure effective communication across departments to facilitate collaboration and alignment of goals.

Requirements:

  • Bachelor's degree in business, operations, or a related field.
  • Proven 10 plus experience as Head of Operations or in a senior executive role in operations management, with a focus on civil and carpentry projects.
  • Experience in managing high-end or luxury construction and carpentry projects is highly preferred.
  • Experience in managing complex custom projects with high client involvement.
  • Proven track record of managing P&L, delivering complex projects, and leading diverse teams.
  • Strong leadership and people management skills, with the ability to motivate and develop high-performing teams.
  • Excellent project management capabilities, with experience managing multiple projects simultaneously along with managing complex custom projects with high client involvement.
  • Financial acumen, with experience overseeing budgets, forecasting, and managing P&L.
  • Excellent communication and client management skills, with the ability to interact effectively with high-end clients.
  • Deep understanding of civil and carpentry operations, including materials, craftsmanship, and industry standards.
  • Problem-solving and analytical skills, with a focus on improving operational efficiency and cost control.

How to Apply:

Please submit your resume and a cover letter detailing your relevant experience and leadership approach.

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