Dedicated Customer Advocate

8 hours ago

Davangere, Karnataka, India beBeeCustomerService Full time ₹ 4,00,000 - ₹ 7,00,000
Customer Service Representative Role

Job Overview:

This is a dedicated Customer Support Associate position that involves assisting customers via chat and email during overnight hours, ensuring timely resolution of inquiries and concerns.

  • Resolve customer issues and respond to inquiries via chat and email during night shift hours.
  • Offer personalized assistance tailored to customer needs.
  • Troubleshoot technical issues and escalate complex cases to the appropriate department if necessary.
  • Document customer interactions and resolutions accurately.
  • Collaborate with team members for seamless support operations.
  • Stay up-to-date on product knowledge to provide accurate information and assistance.
  • Identify opportunities for process improvement and contribute to enhanced customer support procedures.

Requirements:

  • Previous experience in customer service or a related field is preferred.
  • Strong written communication skills with a command of English.
  • Ability to multitask and prioritize tasks effectively in a fast-paced environment.
  • Problem-solving skills and attention to detail are essential.
  • Comfortable working independently during night shift hours.
  • Familiarity with customer support software and ticketing systems is beneficial.
  • Flexibility to adapt to changing schedules and work occasional weekends or holidays.

Key Benefits:

  • Competitive salary and benefits package.
  • Paid time off and training opportunities.
  • Supportive team environment and professional development.

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