Educare Learner Engagement Advocate

3 days ago

Davangere, Karnataka, India beBeeSupport Full time ₹ 6,00,000 - ₹ 9,00,000
Job Description

We are seeking a skilled Voice Support Specialist to join our team. As a Voice Support Specialist, you will be responsible for providing exceptional customer support through voice-based interactions.

Key responsibilities include:

  • Welcoming new learners with a personalized call within 48 hours to guide them through account setup and initial orientation.
  • Proactively contacting at-risk learners flagged by the system to diagnose challenges and provide solutions.
  • Addressing and resolving learner issues related to billing, platform access, and general inquiries by coordinating with internal teams.
  • Maintaining detailed call logs and learner status in the CRM system, and participating in quality assurance assessments.

Required Skills & Qualifications

  • Excellent communication skills with clear, confident, and empathetic voice communication.
  • Problem-solving ability with the capacity to understand concerns, assess needs, and act quickly.
  • Learner-centric mindset with patience and dedication to improving learner experience and outcomes.
  • Time management skills with the ability to manage call schedules, follow-ups, and reports efficiently.

Desired Qualifications

  • Bachelor's degree in any field (preferred).
  • Minimum 1-2 years of experience in voice-based support, preferably in EdTech, customer support, or student success roles.
  • Experience in handling both inbound and outbound calls.

Why You'll Love This Role

  • Opportunity to make a meaningful impact on learners' experiences.
  • Chance to develop strong problem-solving and communication skills.
  • Collaborative work environment with a supportive team.

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