ServiceNow CSM Technical Expert

4 weeks ago


Bengaluru, Karnataka, India Tata Consultancy Services Full time

Role - ServiceNow CSM Developer

Experience - 3-8 Years

Location - PAN India

Job description

Desired Competencies (Technical/Behavioral Competency)

Must-Have

Technical Competency Skillset

We are seeking a highly skilled ServiceNow CSM Developer who has experience supporting Customer Service organizations (2+ years).

Key responsibilities include:

  1. Develops UI forms, fields, notifications, and workflows
  2. Maintains JavaScript server/client code
  3. Builds reports, gauges, and home pages
  4. Maintains service level agreement (SLA) data and monitors SLA workflows
  5. Creates new service catalog requests and items with variables
  6. Creates, monitors, modifies, and publishes workflows with approvals
  7. Searches, populates, and customizes the CSM knowledge base(s)
  8. Creates access control rules
  9. Knowledge of ServiceNow applications and interrelationships
  10. Experience with implementing ServiceNow processes and functions
  11. Experience with Service Management and related tools-Familiarity with web applications, networks, protocols, and email (SMTP, POP3).
  12. Integration experience with CRM and ERP systems
  13. Web Services integration experience

Good-to-Have

ITIL V3/V4 foundation certification

ServiceNow Certified Implementation Specialist in CSM.

Service Certified Application developer [CAD] certification



  • Bengaluru, Karnataka, India Awign Expert Full time

    About Awign ExpertAwign Expert, a division of Awign - India's largest work-as-a-service platform. We connect skilled professionals with exciting project-based opportunities from top companies, handling onboarding, feedback, conflict resolution, and payroll.Opportunity OverviewWe empower professionals to focus on their work by managing administrative tasks,...


  • Bengaluru, Karnataka, India Appizion Consulting & Solutions Full time

    About Appizion Consulting & Solutions:We are a leading provider of innovative solutions, and we are seeking an experienced ServiceNow CSM Solutions Architect to join our team. As a ServiceNow CSM Solutions Architect, you will play a critical role in designing, developing, and implementing cutting-edge ServiceNow CSM solutions for our clients.Salary Range:...


  • Bengaluru, Karnataka, India Tata Consultancy Services Full time

    We are seeking a seasoned ServiceNow CSM Developer to join our team at Tata Consultancy Services. The ideal candidate will have a strong background in developing and maintaining complex workflows, as well as experience with UI forms, fields, notifications, and JavaScript server/client code.Key Responsibilities:Maintaining and enhancing the existing...


  • Bengaluru, Karnataka, India Awign Expert Full time

    About Us: Awign Expert, a division of Awign, empowers professionals by connecting them with top companies and managing administrative tasks. We provide access to exciting project-based opportunities, handle onboarding, feedback, conflict resolution, and payroll.Key Responsibilities:We are seeking an experienced ServiceNow Developer to join our team as an...


  • Bengaluru, Karnataka, India APN Consulting Inc Full time

    **Job Title:** ServiceNow CSM Developer**Job Description:**APN Consulting Inc is currently working with a leading system integrator on a Customer Service Management (CSM) project for a prominent healthcare client. The project has transitioned from a consulting phase to the development phase, where the development team will work on an actionable roadmap...


  • Bengaluru, Karnataka, India Wipro Full time

    At Wipro, we are seeking a highly skilled Servicenow CSM Module Expert to join our team. This role is based anywhere in India and offers an excellent opportunity for experienced professionals to leverage their skills in implementing Servicenow solutions.About the RoleWe are looking for a talented individual with 6-9 years of experience in implementing...


  • Bengaluru, Karnataka, India ANSR Global Corporation Full time

    Job Title:ServiceNow ExpertAbout the Role:We are seeking an experienced ServiceNow architect and developer to join our team at ANSR Global Corporation. As a key member of our team, you will play a pivotal role in driving the implementation, customization, and optimization of ServiceNow solutions for our clients.Key Responsibilities:Serve as a subject matter...


  • Bengaluru, Karnataka, India ServiceNow Full time

    Job DescriptionKey ResponsibilitiesDevelop and implement ServiceNow solutions that align with business needs and industry best practices, focusing on service management, customer service, workflow automation, and user experience.Partner with business stakeholders and executives to understand short-term and long-term business goals and priorities.Proactively...


  • Bengaluru, Karnataka, India Awign Expert Full time

    Award-winning Awign Expert, a part of India's largest work-as-a-service platform, connects skilled professionals with project-based opportunities from top companies.About Us:We manage administrative tasks, provide access to renowned companies, and offer rewarding assignments. Our mission is to empower professionals to focus on their work by handling tasks...


  • Bengaluru, Karnataka, India APN Consulting Inc Full time

    Job Overview:We are seeking an experienced ServiceNow Business Analyst to collaborate with our dynamic team in optimizing customer service processes. The ideal candidate will have a solid understanding of ServiceNow's Customer Service Management (CSM) module, including case management, service request management, and knowledge management. This role will...


  • Bengaluru, Karnataka, India Ecolab Full time

    We are seeking a highly skilled ServiceNow Developer to join our team. As a key member of our ServiceNow Platform team, you will be responsible for designing, implementing, and maintaining our ServiceNow instances.About the RoleThis is a challenging opportunity for an experienced ServiceNow developer to take their skills to the next level. The successful...


  • Bengaluru, Karnataka, India YASH Technologies Full time

    We're seeking a seasoned ServiceNow Technical Consultant to drive transformation for our global clients.What We're Looking For:Deep Expertise in ServiceNow CSM: 3-5 years of hands-on experience with the CSM module is essential. A strong understanding of ITSM will give you an added advantage.UI Builder Expertise: Experience with UI Builder is a plus. You will...


  • Bengaluru, Karnataka, India Infogain Full time

    ServiceNow Technical ExpertiseWe are seeking a highly skilled Technical ServiceNow Expert to join our team at Infogain. As a ServiceNow Technical Expert, you will be responsible for developing, maintaining, and enhancing applications on the ServiceNow ITSM, HRSD, and ITOM platforms. Key Responsibilities:Develop and implement ServiceNow applications with...


  • Bengaluru, Karnataka, India ANSR Global Corporation Full time

    Job Title: ServiceNow-Product ExpertAt ANSR Global Corporation, we are seeking a highly skilled ServiceNow-Product Expert to join our team. As a key member of our organization, you will play a pivotal role in driving the implementation, customization, and optimization of ServiceNow solutions to meet the needs of our clients.Key Responsibilities:Serve as a...


  • Bengaluru, Karnataka, India Orange Business Full time

    About the RoleThis is a unique opportunity for a seasoned ServiceNow Technical Architect to join Orange Business and lead the implementation of our ServiceNow platform. As a key member of our team, you will be responsible for designing and implementing the technical architecture of our ServiceNow instance, ensuring it meets the needs of our organization and...


  • Bengaluru, Karnataka, India ServiceNow Full time

    Job DescriptionWe are seeking a highly skilled Technical Solution Architect to join our team at ServiceNow. As a Technical Solution Architect, you will be responsible for designing and implementing complex solutions and integrations between ServiceNow and other enterprise platforms.Key Responsibilities:Lead the design and development of complex solutions and...


  • Bengaluru, Karnataka, India ANSR Global Corporation Full time

    About ANSR Global CorporationWe are a leading consulting firm that specializes in helping companies set up global capability centers. Our mission is to provide a full suite of products and services to our clients, including collaborative workspaces, managed services for site support, and talent acquisition.Our ServiceNow PracticeAt ANSR, we have partnered...


  • Bengaluru, Karnataka, India ANSR Full time

    About ServiceNow Solutions Expert RoleANSR Global is a leading consulting firm that specializes in helping companies set up global capability centers. Our team provides comprehensive services to our clients, including collaborative workspaces, managed services for site support, and talent acquisition.We partner with our clients to understand their unique...


  • Bengaluru, Karnataka, India Capgemini Full time

    Job DescriptionWe are seeking a skilled Servicenow Technical Expert to join our team at Capgemini. In this role, you will be responsible for designing, developing, and implementing new features and solutions in line with customer and ServiceNow product requirements.Main ResponsibilitiesDesign and develop new features and solutions using ServiceNow...


  • Bengaluru, Karnataka, India Awign Expert Full time

    Job Title: ServiceNow Application DeveloperAbout Awign Expert: We are a division of Awign, India's largest work-as-a-service platform. Our mission is to empower professionals to focus on their work by managing administrative tasks and providing access to a network of renowned companies.Estimated Salary: ₹1,200,000 - ₹1,800,000 per yearJob Description: As...