Dedicated Support Specialist

1 day ago

Allahabad, Uttar Pradesh, India beBeeCustomer Full time ₹ 60,00,000 - ₹ 75,00,000

About our AI Powered Professional AV Design Platform:

We automate multiple types of drawings and documents, enabling AV designers, integrators, and manufacturers to increase efficiency and productivity.

Job Overview:

We seek a dedicated and proactive Support Specialist to assist customers via chat and email during overnight hours.

Key Responsibilities:

Respond to customer inquiries and resolve issues via chat and email during night shift hours.

Provide personalized assistance to customers, offering solutions and guidance tailored to their needs.

Troubleshoot technical issues and escalate complex cases to the appropriate department, if necessary.

Ensure timely and accurate documentation of customer interactions and resolutions.

Collaborate closely with other team members to ensure seamless support operations.

Stay up-to-date on product knowledge to provide accurate information and assistance to customers.

Identify opportunities for process improvement and contribute to the enhancement of support procedures.

Requirements:

This is an in-office day job.

Prior experience in support or a related field is preferred.

Excellent written communication skills with a strong command of English.

Ability to multitask and prioritize tasks effectively in a fast-paced environment.

Strong problem-solving skills and attention to detail.

Comfortable working independently during night shift hours.

Familiarity with support software and ticketing systems is a plus.

Flexibility to adapt to changing schedules and work occasional weekends or holidays.

Benefits:

Competitive salary

Paid time off

Training and development opportunities

Supportive team environment

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