
Guest Relations Manager
2 days ago
Job Title: Guest Relations Manager
Overview
We are seeking a highly skilled and experienced Guest Relations Manager to join our team. As a key member of the hospitality team, you will be responsible for delivering exceptional guest experiences at our properties in South and West India.
Responsibilities
Guest Services:
Greet and welcome guests with a pleasant demeanor, providing excellent customer service throughout their stay.
Front Desk Operations:
Manage check-ins and check-outs efficiently, ensuring accurate completion of all necessary documentation.
Communication:
Handle phone calls, messages, and inquiries, redirecting them to relevant departments when necessary.
Administrative Support:
Maintain and organize files, records, and documents, updating them as needed. Create and manage spreadsheets for reporting and operational needs.
Property Management Support:
Conduct inventory checks and maintain records.
Assist in the procurement of monthly supplies.
Step in as the property in-charge during the absence of the property manager.
Food and Beverage Assistance:
Support the service of food and beverages to ensure guest satisfaction.
Bookkeeping Assistance:
Issue invoices, checks, and assist in basic bookkeeping tasks.
Cross-Location Travel:
Be willing to travel to other properties in South and West India when required.
Requirements
A minimum of 6 months of industrial training or relevant experience in hospitality.
A pleasant personality and excellent verbal and written communication skills.
Final-year student or graduate from a Hotel Management program is preferred.
Flexibility and enthusiasm for traveling across South and West India.
What We Offer
Compensation:
A competitive salary, plus PLI, Provident Fund, and ESIC.
Performance Incentives:
Performance-linked incentives of up to 35% of the gross salary.
Additional Perks:
Complimentary accommodation and meals provided by the company.
The Opportunity:
The chance to work at multiple PAN India locations.
If you are passionate about hospitality, have a positive attitude, and love meeting new people, we encourage you to apply for this exciting opportunity.
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