Front Desk Representative

2 weeks ago

Belgaum, Karnataka, India beBeeCustomerService Full time ₹ 8,00,000 - ₹ 12,00,000
Front Desk Representative Position

The Front Desk Representative will serve as the primary point of contact for students, faculty, and guests at our institution.

Main Responsibilities:
  • Guest Relations & Services
  • Serve as the initial point of contact for students, parents, visiting faculty, and external guests.
  • Manage inquiries, provide accurate information, and guide visitors accordingly.
  • Ensure professional and courteous handling of phone calls, emails, and in-person queries.
  • Maintain visitor records, appointment schedules, and check-in/check-out logs.
  • Student Support & Communication
  • Act as a liaison between students and administration for hostel-related queries.
  • Address student complaints related to facilities and services.
  • Coordinate with student welfare/administration teams for resolution of issues.
  • Visiting Faculty Accommodation Management
  • Manage bookings, check-in, and check-out process for visiting faculty and institute guests.
  • Ensure rooms are well-prepared, clean, and meet hospitality standards.
  • Address any accommodation-related issues promptly and effectively.
  • Property & Facility Operations (Hostel & Guest House)
  • Monitor upkeep, cleanliness, and functionality of hostel and guesthouse facilities.
  • Coordinate with housekeeping, maintenance, and security teams for smooth operations.
  • Report property-related issues and ensure timely resolution.
  • Maintain records of complaints, repairs, and service requests.
  • Administrative Assistance
  • Manage documentation related to hostel occupancy, guest bookings, and complaint registers.
  • Assist in preparing periodic reports on student/guest satisfaction and property maintenance.
  • Support institutional events by coordinating guest arrivals and accommodation.
  • Ensure compliance with institutional policies and safety standards.
Essential Skills & Competencies:
  • Excellent communication and interpersonal skills.
  • Strong problem-solving ability with a student- and guest-centric approach.
  • Ability to multitask and handle pressure situations calmly.
  • Proficiency in MS Office (Word, Excel, Outlook).
  • Attention to detail with record-keeping and reporting.
  • Team coordination and stakeholder management skills.

This is an excellent opportunity to join our team and make a positive impact on our students' and guests' experiences.

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