Workday Technical Expert

This role plays a critical part in maintaining and developing HR IS systems, supporting downstream target system integrations, and helping identify automation solutions. You will participate in projects at the regional/global level as a team member or leader.

The scope includes recruitment, hiring onboarding, termination offboarding, talent management development, Your Voice surveys, and projects as part of the Workday roadmap, Global/local Workday projects, or Global/local projects connected to Workday as a source system.

• Provide strong support based on Workday, Peakon, Appical expertise domains to improve the user experience for PC, Managers, and Employees within our target operating model.
• Offer Level 2 functional and technical support, following through to resolution in an effective and timely manner.
• Understand change requirements at global and regional levels, translating them into actionable process and system changes.
• Conduct impact and root cause analysis, manage communications, and influence decisions to align with the support model and business strategic objectives.
• Initiate change requests, test, and implement system updates.
• Liaise with key stakeholders to identify pain points and implement sustainable solutions to ensure high-quality Core HR master data.
• Assess and test new functional enhancements for semi-annual releases.
• Support for Global Processes (providing guidelines and support, administrating and coordinating data needed for the process via preparation, corrections, loads, managing functional and technical issues across the process).
• Contribute to Change Management roadmaps as part of support activities and local contribution to end-user user adoption and continuous feedback.
• Engage in knowledge management through the team and develop local tools to ensure high-level support (documentation, knowledge sharing), contributing to knowledge transfer and education of first levels of support (Employee Contact Center, PC Partners, HR Data Management teams).
• Collaborate transversally to serve as a liaison between People Services and Digital, providing systems support and analysis to leverage technology solutions to meet the needs of end users of HR and non-HR systems.
• Work closely with the People Services People Life Cycle GPO team and all stakeholders such as PC, RP, Talent Acquisition, Internal Control, Digital Operations to ensure constant alignment.
• Work closely with Captive Centers in the management of Support Service Requests and identifying synergies.
• Ensure compliance with internal control requirements of globally defined models according to People Services Global Core Model.
• Support DOM by:
• Creating new documents/updating existing documents using Doc Gen functionality.
• Updating existing documents created with BIRT functionality.
• Creating/ updating new text blocks and connected rules.
• Creating/copying/updating questionnaires within documents.
• Identifying issues with calculated fields.
• Assigning/removing signatory roles.
• Updating text for electronic signature processes.
• Supporting Workday-connected local integrations.
• Troubleshooting and liaising with Digital teams when files fail.
• Performing impact analysis for any local integration when new configurations are performed.
• Submitting requests to update the integration.
• Validating data is flowing and received downstream.
• Participating in new integration requests and/or enhancements to existing integrations.
• Working with businesses to document requirements.
• Submitting requests to create integrations/API calls.
• Validating data is flowing and received correctly with vendors.