
IT Service Management Specialist
4 days ago
We are seeking a highly skilled IT service management specialist to join our team. The ideal candidate will have extensive experience in implementing or architecting ServiceNow solutions, with a strong understanding of sales and order management processes.
Responsibilities include:
- Conducting workshops, interviews, and meetings to understand and document business requirements and functional needs.
- Designing and implementing tailored ServiceNow solutions that meet specific client requirements and industry best practices.
- Identifying gaps between existing processes and desired future-state processes, recommending solutions and improvements.
- Collaborating with technical teams to design and implement ServiceNow solutions, ensuring alignment with business needs.
- Creating user stories, process documentation, training materials, and other relevant documentation to support implementations.
- Providing post-implementation support, training, and guidance to users to ensure successful adoption and optimization of the platform.
- 12 years of experience in implementing or architecting ServiceNow solutions.
- Strong understanding of sales and order management processes followed in organizations.
- Experience in designing, configuring, and customizing ServiceNow SOM modules as per organization requirements.
- Extensive experience across the ServiceNow core platform, security, performance, and compliance.
- Excellent communication and interpersonal skills.
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