IT Service Delivery Specialist

2 weeks ago

Bengaluru, Karnataka, India beBeeService Full time ₹ 5,00,000 - ₹ 8,00,000
Service Coordinator Job Description

We are seeking a highly skilled Service Coordinator to join our team. The successful candidate will be responsible for delivering exceptional IT services to our customers, ensuring timely and effective resolution of customer issues, and coordinating and managing service requests.

This is an exciting opportunity for a passionate problem-solver with a drive to deliver the best possible IT services. As a Service Coordinator, you will be instrumental in documenting and updating service management procedures and workflows, monitoring and reporting on service level agreements (SLAs), and ensuring that our ITSM systems are maintained and updated to support efficient and effective service delivery.

You will manage Service Support processes, including Incident, Problem, and Change Management, and ensure compliance with these processes. You will also drive process improvements through service improvement plans, monitor regular process measurements, address negative trends that impact effectiveness or efficiency of the IPC processes, and provide ongoing education to process users when requested or when circumstances indicate that education would improve process execution.

The ideal candidate will have expertise in IT services, invoke problem management processes where further investigation into root cause is required, and communicate the status of high-priority incidents to customers throughout the incident lifecycle as per the communication plan.

Responsibilities
  • Deliver exceptional IT services to customers.
  • Ensure timely and effective resolution of customer issues.
  • Coordinate and manage service requests.
  • Document and update service management procedures and workflows.
  • Monitor and report on service level agreements (SLAs).
  • Maintain and update ITSM systems to support efficient and effective service delivery.

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