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1 day ago
Our company is seeking a highly motivated and results-driven individual to lead business transformation initiatives across retail and quick-service restaurant (QSR) operations. This role involves working closely with clients, stakeholders, and technical teams to identify and implement process improvements.
Key Responsibilities:- Client Engagement & Discovery: Conduct workshops to understand client pain points, business processes, reporting & dashboarding needs. Translate business requirements into functional specifications.
- Techno Functional Aspects: Translate functional specifications into technical fit documents. Identify and highlight feature/reporting/dashboarding gaps. Collaborate with technical teams to configure and deploy systems aligned with business goals.
- Stakeholder Collaboration: Act as a trusted advisor to marketing, operations, and IT teams. Ensure alignment between business strategy and technology roadmap.
- Effective Onboarding: Deploy all functional specifications in software (reports, dashboards, models, audiences etc). Train super users of our clients on the platform. Explain support mechanism and set cadences for support/business-related queries.
- 5+ years of experience in retail or QSR consulting, business analysis, or solution delivery.
- Strong understanding of retail/QSR operations: POS, loyalty, CRM, inventory, and customer experience.
- Knowledge of Marketing Automation tools & how they function.
- Familiarity with analytics platforms (e.g., Power BI, Tableau, Google Analytics) is preferred.
- Excellent communication, stakeholder management, and presentation skills.
- Ability to work in fast-paced, client-facing environments.
- Experience with omnichannel retail or QSR transformation projects.
- Knowledge of cloud platforms (Azure, AWS, GCP) and API integrations.
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