
Retail Cluster Growth Leader
2 days ago
As a key member of our retail team, the Area Business Manager plays a vital role in driving business growth and operational excellence across a cluster of retail outlets within a designated region. This role demands a blend of strategic planning, hands-on execution, and strong people management skills to achieve ambitious sales and profitability targets.
- Key Responsibilities:
- P&L Management: Maximize store profitability by closely working with the business team to hit revenue and cost targets.
- Change Management Leadership: Spearhead and implement business strategic initiatives and change programs within your area, ensuring smooth transitions and team adoption of new processes and customer engagement strategies.
- Employee Retention & Development: Recruit, develop, motivate, and retain high-performing store teams, fostering a positive work environment that encourages growth and reduces attrition.
- Customer Experience & Retention: Ensure an unparalleled customer experience across all stores, focusing on educating customers about personalized plans and driving strong customer engagement and retention.
- Performance Reporting & Insights: Analyze key performance indicators (KPIs) and operational data for your area, generating comprehensive reports and providing actionable insights.
- SOP Adherence & Operational Excellence: Maintain consistent brand standards and operational efficiency that reflect Traya's approach.
- Strategic Collaboration: Work closely with the business team to implement national strategies at a local level, providing valuable market feedback.
- Market Intelligence: Stay informed about local market trends in health, wellness, and hair care to inform regional strategies.
- Audit Management: Be accountable for the successful execution of all internal and external audits within the area.
Qualifications:
- Bachelor's degree in Business Administration, Retail Management, Marketing, or a related field (preferred).
- 7-8 years of experience with Bachelor's Degree or 2-3 years of experience with Master's Degree from Tier 1/Tier 2 MBA college.
- Proven track record in managing store-level P&L and driving financial results.
- Demonstrated experience in leading and implementing change management initiatives.
- Strong analytical skills with the ability to interpret data and generate actionable insights.
- Exceptional leadership, team-building, and interpersonal communication skills.
- Ability to inspire, motivate, and develop a high-performing team, with an emphasis on customer education and personalized solutions.
- Strong organizational skills and attention to detail, with a commitment to operational excellence.
- Proficiency in retail management software and reporting tools.
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