Technical Operations Specialist

3 weeks ago

Gurgaon, Haryana, India Expedia Group Full time

About the Role:

  • This role is responsible for providing high-quality IT support to the Expedia Group business offices across several locations in APAC.

Key Responsibilities:

  • Provide timely and accurate diagnosis and resolution of system-related problems, including hardware, software, and network issues.
  • Work closely with the Global Service Desk and other IT operations/engineering groups to resolve incidents and problems.
  • Lead problem resolution activities to get technology incidents and problems resolved.
  • Take ownership of assigned incidents and problems, and contact required resources to resolve the issue with minimum supervision.
  • Respond to requests for service within established time limits.
  • Develop and maintain support documents for use by all levels of support personnel and end-users.
  • Identify and solve problems that affect desktop computer operating systems and troubleshoot routine problems and maintenance of systems.
  • Train employees and orient them on how to use computer hardware and software applications.
  • Maintain other relevant computer peripheral devices, such as monitors, printers, and video teleconferencing equipment.
  • Support drive imaging for desktop/laptop systems.
  • Travel to satellite locations as needed.
  • Participate in weekly meetings with Global Service Desk staff to get updates and discuss Help Desk-related matters.
  • Be committed to all components of Corporate IT availability and act as both an incident and problem manager for any issues impacting remote offices.
  • Perform other duties as assigned.

Requirements:

  • Minimum 5 years of experience in 1st/2nd/3rd level Corporate IT support, gained in a multi-site IT operations environment.
  • Holder of a bachelor's degree or above in the Information Technology (IT) area.
  • Excellent English written and verbal communications skills.
  • Demonstrable experience of configuring and administrating servers, workstations/laptops, and associated software.
  • Excellent problem-solving skills, ability to take ownership of work assigned, and deliver results timely, expertly, and correctly.
  • Experience working on small projects and delivering against timelines.
  • Excellent organizational, communication, and technical skills with a strong customer service orientation.
  • Self-managed and a self-starter with a positive attitude.
  • Working knowledge across all the IT disciplines, including hardware, software, telephony, video teleconferencing, and connectivity.
  • Able to perform root cause analysis and recommend effective courses of action.
  • Proven time management and delegation skills.
  • Able to establish good relationships with individuals at the supervisor/team manager level.
  • Dynamic, creative, and capable of garnering the respect and high-level trust required by the help desk and IT teams for this position to be successful.
  • Able to communicate effectively with both technical and non-technical teams.
  • Able to work independently while collaborating with remote teams.

Preferred Qualifications:

  • Experience with Service Now ITSM Tools.
  • Microsoft Certified Systems Engineer (MCSE).
  • A+ Certification.
  • Cisco CCNA certification.
  • ITIL Foundation Certificate.
  • Experience working with Active Directory, domain services, and back-office/infrastructure application installation and support.
  • Knowledge of server and network communications equipment, protocols (i.e., DNS and TCPIP), transmission media, security, and network management practices.
  • Knowledge in storage and backup technologies.
  • Experience with Windows 2000, XP, and 2007 Server Operating Systems and associated applications.
  • Experience with Lenovo parts ordering and hardware repairs.
  • Experience supporting MAC OS and MAC hardware (Mac Book Air, Mac Book Pro).

  • Human Resources Operations Specialist

    3 days ago

    Gurgaon, Haryana, India Valvoline Global Operations Full time

    Valvoline Global Operations is a leading global player in automotive and industrial solutions, offering cutting-edge products and services to partners worldwide.We are a company with a rich history dating back to 1866, introducing the world's first branded motor oil. As an affiliate of Aramco, one of the world's largest integrated energy and chemicals...

  • Data Operations Specialist

    3 days ago

    Gurgaon, Haryana, India Wipro Digital Operations and Platforms Full time

    About Wipro Digital Operations and PlatformsAt Wipro Digital Operations and Platforms, we're focused on delivering cutting-edge solutions that address our clients' complex digital transformation needs. With a holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build...

  • Technical Operations Specialist

    3 days ago

    Gurgaon, Haryana, India Ticketmaster Full time

    About the Role:">We are seeking a skilled Technical Operations Specialist to join our team at Ticketmaster. This role will be responsible for ensuring the reliability, stability, and efficiency of our platform.">Responsibilities:">Provide L1/L2 support to end-users utilizing services like container orchestration, secret management, and hybrid cloud.Maintain...

  • Digital Learning Platform Specialist

    2 weeks ago

    Gurgaon, Haryana, India Valvoline Global Operations Full time

    About Valvoline Global OperationsValvoline Global is a leading provider of innovative automotive and industrial solutions, driving product innovation and sustainable business solutions globally. With over 150 years of experience, we have established ourselves as a trusted partner for customers around the world.Our corporate values of care, integrity,...

  • Technical Support Specialist

    2 weeks ago

    Gurgaon, Haryana, India Salesforce Full time

    Estimated Salary: ₹ 12,00,000 - ₹ 20,00,000 per annumThis is a fantastic opportunity to join GreyOrange as a Technical Support Specialist - Warehouse Operations. As a key member of our technical support team, you will be responsible for providing top-notch technical assistance and support to our customers.We are seeking a highly skilled and motivated...

  • Technical Specialist

    1 month ago

    Gurgaon, Haryana, India Sun Life Full time

    Job Title: Technical SpecialistAbout the Job:Sun Life, a leading financial services company, is seeking a Technical Specialist to join its team. As a Technical Specialist, you will be responsible for ensuring the quality of our web applications.Key Responsibilities:Develop and execute test plans to ensure the quality of our web applications.Collaborate with...

  • IT Systems Operations Specialist

    3 days ago

    Gurgaon, Haryana, India blackNgreen Full time

    We are seeking a highly skilled IT Systems Operations Specialist to join our team at blackNgreen. This is a fantastic opportunity for an experienced professional looking to take their career to the next level.About the RoleThis role is responsible for ensuring the smooth operation of our IT systems, networks, and applications. As an IT Systems Operations...

  • Technical Infrastructure Management Specialist

    3 weeks ago

    Gurgaon, Haryana, India Colt Technology Services Full time

    Job OverviewColt Technology Services, a global network and communications provider, seeks an experienced Technical Infrastructure Management Specialist to join its team.The successful candidate will be responsible for ensuring the smooth operation of remote infrastructure systems and resolving incidents in a timely manner.

  • Technical Support Specialist

    3 weeks ago

    Gurgaon, Haryana, India Mediajade Full time

    Job OverviewWe are seeking a highly skilled and detail-oriented Technical Support Specialist to join our customer support team at Mediajade. In this role, you will be responsible for providing top-notch technical assistance to clients by resolving their product-related queries, diagnosing technical issues, and ensuring customer satisfaction.Key...

  • Technical Support Specialist

    2 weeks ago

    Gurgaon, Haryana, India Mediajade Full time

    We are seeking a highly motivated and detail-oriented Technical Support Specialist to join our customer support team at Mediajade. In this role, you will provide top-notch technical assistance to clients by resolving their product-related queries, diagnosing technical issues, and ensuring customer satisfaction.Key Responsibilities:Provide technical support...

  • Financial Operations Specialist

    5 days ago

    Gurgaon, Haryana, India Delta Velocity Full time

    We are seeking a skilled Financial Operations Specialist to join our team at Delta Velocity.As a Financial Operations Specialist, you will be responsible for ensuring the smooth operation of our financial processes.The estimated salary for this position is $65,000 - $85,000 per year, depending on experience and qualifications.Key Responsibilities:GST...

  • Senior Technical Support Specialist

    2 weeks ago

    Gurgaon, Haryana, India Nielsen Full time

    We are seeking a highly skilled Senior Technical Support Specialist to join our team at Nielsen.About the RoleThe successful candidate will be responsible for providing exceptional technical support to our clients, ensuring seamless delivery of services and solutions that meet their requirements. This role involves responding to client queries, resolving...

  • Technical Deployment Specialist

    4 weeks ago

    Gurgaon, Haryana, India LENS Corporation Full time

    **About the Role**At LENS Corporation, we are seeking a skilled Technical Deployment Specialist to join our team. This entry-level role involves deploying and supporting advanced video management and surveillance solutions for demo and client sites — primarily in a remote capacity.**Key Responsibilities**Remote System Deployment & Configuration: Assist in...

  • Technical Solutions Specialist

    4 weeks ago

    Gurgaon, Haryana, India BT Group Full time

    At BT Group, a global leader in secure connectivity and collaboration platforms for businesses, we're seeking a skilled Technical Solutions Specialist to join our team. With over 175 years of heritage, we've brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.We offer a competitive...

  • Technical Support Specialist

    2 weeks ago

    Gurgaon, Haryana, India AHEAD Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at AHEAD. The successful candidate will provide exceptional technical support to end-users, troubleshoot and resolve hardware and software issues, and collaborate with the IT Operations team to ensure seamless service delivery.About UsAHEAD is a leading provider of...

  • Senior Airworthiness Technical Specialist

    2 weeks ago

    Gurgaon, Haryana, India IndiGo Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Airworthiness Technical Specialist to join our team at IndiGo. As a key member of our engineering department, you will be responsible for ensuring compliance with CAR M regulations and monitoring various airworthiness processes.Job SummaryThe successful candidate will have a strong...

  • Senior Field Services Operations Specialist

    3 weeks ago

    Gurgaon, Haryana, India Microland Full time

    Job OverviewMicroland is seeking a highly skilled Senior Field Services Operations Specialist to join our team. In this role, you will be responsible for providing top-notch technical support and infrastructure services to our clients.Salary RangeThe estimated annual salary for this position is $85,000 - $110,000, depending on experience and...

  • Delivery Operations Specialist

    4 weeks ago

    Gurgaon, Haryana, India Airtel Full time

    Airtel is seeking a seasoned Delivery Operations Specialist to oversee the execution of its IT projects.We estimate that the salary range for this position will be around $120,000 - $180,000 per year.Key responsibilities include:Project AdministrationTechnical Project ManagementClient Relationship ManagementProcess ImprovementIn this role, you will be...

  • Network Delivery Operations Specialist

    3 days ago

    Gurgaon, Haryana, India Orange Business Full time

    This is a 3rd Party contract role.The Network Delivery Operations Specialist is responsible for the end-to-end delivery of network services, ensuring that all functions act in accordance with the Service Transition process. They are accountable for managing all aspects of the service transition lifecycle, from customer sign-off to handover to the Service...

  • Business Operations Specialist

    2 weeks ago

    Gurgaon, Haryana, India RegisterKaro Full time

    **Job Title: Business Operations SpecialistWe are seeking a highly organized and detail-oriented finance operations executive to join our team at RegisterKaro, a leading provider of finance accounting and taxation services.**About the Company: