
Vehicle Service Representative
2 weeks ago
Key Responsibilities:
- Provide technical assistance to customers who report issues with their vehicles.
- Offer accurate information and solutions regarding warranty coverage, claims, and service processes.
- Coordinate with service centers, mechanics, or technical teams to ensure timely resolution of customer problems.
- Track and escalate warranty claims, ensuring all documentation is accurate and complete.
- Offer first-level technical troubleshooting guidance based on customer feedback.
- Follow up with customers until the issue is resolved and ensure high satisfaction.
- Maintain records of all interactions, complaints, issues, and solutions using CRM tools.
- Escalate complex cases to higher technical support or warranty teams when necessary.
Eligibility Criteria:
- Education: A minimum graduate degree from any stream; candidates with an automotive or technical background are preferred.
- Experience: 1-3 years in customer support, automotive services, or warranty handling is beneficial.
- Language: Proficiency in Hindi and English; knowledge of other regional languages is a plus.
- Technical Knowledge: Basic understanding of vehicle systems or prior experience in an auto-related role is advantageous.
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