AI and SaaS Security Expert

2 days ago

Jodhpur, Rajasthan, India beBeeSecurity Full time US$ 1,00,000 - US$ 1,50,000
Job Title:

Senior Technical Support Engineer, AI and SaaS Expert

Job Description

As a Senior Technical Support Engineer specializing in AI Access Security and SaaS Security, you will serve as the senior escalation point for our AI Access Security solution.

GenAI apps can inadvertently expose sensitive company data. Your expertise will empower customers to unleash the promise of GenAI apps while maintaining robust security postures.

You will also be a Subject Matter Expert for our integrated Cloud Access Security Broker (CASB) solution, addressing the challenges of securing SaaS applications in the cloud.

  • Provide advanced technical support to customers and partners.
  • Troubleshoot and resolve complex issues related to the safe adoption of GenAI apps and the protection of SaaS applications.
Required Skills and Qualifications
  • 8+ years of experience in a technical support engineer role with a focus on network security technologies.
  • Strong written and verbal communication skills with the ability to explain complex technical issues to diverse audiences.
  • Expertise with Remote Access VPN solutions, IPSEC, PKI & SSL, TCP/IP, and Authentication Protocols (SAML, LDAP, RADIUS, etc.).
  • Experience with Firewall Central Management Systems and multi-factor authentication security systems.
  • In-depth knowledge of security services including IDS/IPS, Firewalls, and network debugging across mixed media and protocols.
Benefits

Collaborate with cross-functional teams to drive product improvements and customer success.

Travel to customer sites as needed to expedite resolution of critical situations.

Provide on-call support as required to address urgent customer needs.

Others

Author and publish Technical Support Bulletins and other knowledge base documentation.

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