Training Program Manager
1 month ago
At Tata AIA Life Insurance, we are seeking a highly skilled and experienced Training Manager to join our team. The successful candidate will be responsible for designing and delivering training programs that enhance the skills and knowledge of our call center agents.
Key Responsibilities:- Develop and implement training strategies that align with business objectives and improve call center performance.
- Design and deliver training programs that focus on building product knowledge, sales skills, and call-handling techniques.
- Conduct needs assessments to identify training gaps and develop targeted training programs to address them.
- Evaluate the effectiveness of training programs and make recommendations for improvement based on caller performance.
- Collaborate with call center management to develop and implement training strategies that align with business objectives.
- Provide feedback and coaching to representatives to improve performance and address skill gaps.
- Excellent training, facilitation, and presentation skills.
- Strong knowledge of call center operations, customer service principles, and adult learning theory.
- Excellent communication and interpersonal skills, with the ability to work with representatives at all levels.
- Ability to analyze data and evaluate the effectiveness of training programs.
- Experience with learning management systems (LMS) and other training technology platforms.
- Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
-
Training Program Coordinator
3 weeks ago
Delhi, Delhi, India TIENS Full timeTraining Program CoordinatorAbout the RoleAt TIENS, we are seeking a highly motivated and experienced Training Program Coordinator to join our team. As a key member of our education and training department, you will be responsible for the implementation of training courses, including online and offline courses and seminars.Key ResponsibilitiesDevelop and...
-
Training Manager
1 month ago
Delhi, Delhi, India Tata AIA Life Insurance Full timeJob Title: Training ManagerJob Summary: We are seeking a highly skilled Training Manager to lead our sales training initiatives. The ideal candidate will have a strong background in sales and training, with experience in developing and delivering training programs.Key Responsibilities:Develop and deliver training programs for sales teamsManage and develop...
-
Training Manager
2 weeks ago
Delhi, Delhi, India VCATCH Full timeJob Title: Training and Quality ManagerWe are seeking a skilled Training and Quality Manager to join our team at VCATCH. The ideal candidate will have a strong background in training and quality assurance, with experience in implementing Six-Sigma standards.The successful applicant will be responsible for designing and implementing training programs for new...
-
Program Associate
4 weeks ago
Delhi, Delhi, India Pratham Education Foundation Full timeAbout the RoleThe Pratham Education Foundation is seeking a highly motivated and energetic individual to join our team as an Associate, Partnerships and Training. This role offers a unique opportunity to be an integral part of the Creativity Club program, which provides exposure to various domains such as environment, science, math, art, sports, and...
-
Program Service Manager
3 weeks ago
Delhi, Delhi, India Grand Circle Corporation Full timeJob Title: Program Service Manager /Tour Leader Training CoachAbout the Job:We are seeking an experienced Program Service Manager /Tour Leader Training Coach to join our team in India and Sri Lanka. The successful candidate will be responsible for hiring, training, and driving performance of the trip leaders who lead senior Americans on our land tours in...
-
Training Manager
4 weeks ago
Delhi, Delhi, India Tata AIA Life Insurance Full timeJob Title: Training ManagerJob Summary:We are seeking a highly skilled Training Manager to join our team at Tata AIA Life Insurance. The successful candidate will be responsible for managing training and development objectives for our branches, clusters, and centers.Key Responsibilities:Develop and implement training programs to enhance sales and product mix...
-
Training and Development Manager
2 weeks ago
Delhi, Delhi, India Right Head India Full timeAbout the Role:We are seeking a talented Training and Development Manager to join our team at Right Head India.Key Responsibilities:Design and deliver training programs to enhance employee skills and knowledge.Conduct needs assessments to identify training requirements.Collaborate with departmental heads to develop training content.Maintain training records...
-
Delhi, Delhi, India Pratham Education Foundation Full timeAbout the RoleThe Program Development and Training Specialist will play a key role in developing and implementing educational programs tailored to grade 10th students. The incumbent will be accountable for designing innovative and engaging training methods for facilitators and providing support to facilitate program staff capacity enhancement.Key...
-
Regional Training Manager
4 weeks ago
Delhi, Delhi, India Tata AIA Life Insurance Full timeJob Title: Regional Training ManagerJob Summary:We are seeking a highly skilled Regional Training Manager to join our team at Tata AIA Life Insurance. As a Regional Training Manager, you will be responsible for managing training and development objectives for our partner branches and clusters.Key Responsibilities:Manage training and development objectives...
-
Training Manager
3 weeks ago
Delhi, Delhi, India Sapphire Human Capital Full timeJob Title: Training Manager - Diversity and InclusionWe are seeking an experienced Training Manager - Diversity and Inclusion to lead the implementation, training, and successful execution of our Diversity, Equity, and Inclusion (DEI) Tool Kit.Key Responsibilities:Design and deliver comprehensive training programs related to the DEI Tool Kit for internal...
-
Training Manager
4 weeks ago
Delhi, Delhi, India Max Life Insurance Full timeKey Responsibilities:Conduct training modules for Advisor, elite ADM & elite circle head.Conducting induction and on-boarding training programsTraining on selling skillsTraining on all MLI Insurance products and processesTraining on all MLI Digital tools and AssetsAll other training programs as outlined in the Advisor and ADM learning journeyConducting GID's...
-
Training Manager
3 weeks ago
Delhi, Delhi, India Max Life Insurance Full timeKey ObjectivesConduct training modules for Advisor, elite ADM & elite circle head.Conducting induction and on-boarding training programsTraining on selling skillsTraining on all MLI Insurance products and processesTraining on all MLI Digital tools and AssetsAll other training programs as outlined in the Advisor and ADM learning journeyConducting GID's and...
-
Training and Quality Development Manager
3 weeks ago
Delhi, Delhi, India VCATCH Full timeAt VCATCH, we are seeking a dedicated Training and Quality Manager to join our team in Delhi, New Delhi. This is a full-time, contract position that requires 1 to 3 years of work experience in a relevant field.Key Responsibilities:Training Program Development: Design and implement training programs for new hires and existing staff to enhance performance and...
-
Training and Development Manager
3 weeks ago
Delhi, Delhi, India Tata AIA Life Insurance Full timePosition OverviewJob TitleTraining ManagerKey ResponsibilitiesConducts training as per the defined levels for the assigned channelManages and develops assigned trainers and TOsExecutes and manages training schedules for the locationOrganizational RelationshipsReports ToCluster Training ManagerSupervisesDirect: Assigned trainers and TOsIndirect: IRDA Training...
-
Training Manager
4 weeks ago
Delhi, Delhi, India Max Life Insurance Full timeTraining Manager RoleMax Life Insurance is seeking a skilled Training Manager to drive the development of our team. The ideal candidate will have experience in training and development, with a strong understanding of adult learning principles and the ability to design and deliver engaging training programs.Key ResponsibilitiesDesign and deliver training...
-
Training Manager
2 weeks ago
Delhi, Delhi, India Tata AIA Life Insurance Full timeJob Title: Training ManagerJob Summary: We are seeking an experienced Training Manager to lead our training initiatives and develop our team's skills in Tata AIA Life Insurance.Key Responsibilities:• Conduct training as per the defined levels for the assigned channel.• Manage and develop assigned trainers and TOs.• Manage and execute training schedules...
-
Training Operations Specialist
2 weeks ago
Delhi, Delhi, India Tata AIA Life Insurance Full timeAbout the RoleThe Training Manager will be responsible for developing and implementing training programs to enhance the skills of call agents at Tata AIA Life Insurance. This includes creating a training calendar, delivering training sessions, and conducting needs assessments to identify training gaps.Key ResponsibilitiesDevelop and implement training...
-
Senior Training and Quality Manager
3 weeks ago
Delhi, Delhi, India VCATCH Full timeCompany OverviewVCATCH operates under Six-Sigma standards, backed by its core management team with decades of BPO industry experience. Our services cater to various sectors, including Ed-tech, e-commerce, FMCG, aggregators, and real-estate builders. With cutting-edge technology and infrastructure, we provide cost-effective call center services in Bangalore,...
-
Academic Program Manager
3 weeks ago
Delhi, Delhi, India Seth M. R. Jaipuria Schools Full timeAbout the Role:The Academic Program Manager will be responsible for conducting comprehensive audits of academic programs and teaching practices to ensure alignment with institutional goals and educational standards.Key Responsibilities:Conduct program audits and provide recommendations for improvement.Analyze data related to student performance and teaching...
-
Training Manager
4 weeks ago
Delhi, Delhi, India Tata AIA Life Insurance Full timeJob Title: Training Manager - Channel ExpertAt Tata AIA Life Insurance, we are seeking a highly skilled Training Manager - Channel Expert to join our team. As a key member of our training department, you will be responsible for conducting training as per the defined levels for the assigned channel, managing and developing assigned trainers and TOs, and...