Quality Assurance Specialist

1 week ago

Pune, Maharashtra, India beBeeCompliance Full time ₹ 9,00,000 - ₹ 12,00,000

Job Title: Quality Assurance Specialist

Job Description

We are seeking a meticulous and experienced Quality Assurance Specialist to support our AML/KYC operations team.

The ideal candidate will have hands-on experience in quality assurance within the BFSI domain, specifically in compliance-related processes.

Key Responsibilities:

  • Conduct regular audits of AML/KYC cases to ensure adherence to regulatory and internal standards
  • Identify process gaps and provide constructive feedback to enhance accuracy and efficiency
  • Monitor and report on quality metrics, trends, and key performance indicators (KPIs)
  • Collaborate with operations and training teams to conduct RCA and ensure CAPA implementation
  • Participate in calibration sessions with internal teams and client-side quality stakeholders
  • Assist in updating quality control checklists and SOPs as per evolving guidelines
  • Support new hire training and refresher training sessions related to compliance quality standards
Required Skills & Qualifications

To be successful in this role, you should possess the following skills and qualifications:

  • Graduate degree in any discipline, preferably Commerce or Finance
  • 4–8 years of total experience in a BPO or financial services environment
  • Minimum 2 years of documented experience as a Quality Analyst in an AML/KYC process
  • Strong knowledge of regulatory compliance frameworks, customer due diligence (CDD), and enhanced due diligence (EDD)
  • Proficient in quality audit tools, MS Excel, and report generation
  • Excellent verbal and written communication skills
  • Detail-oriented with strong analytical and documentation skills

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