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1 day ago
This role involves supporting Cisco Unified Contact Center Enterprise (UCCE) solutions, which include Cisco ICM/CCMP/CVP/CUIC.
- Experience with third-party call recording platforms and basic troubleshooting is essential.
- Proficiency in creating Media Agent Controllers (MACD) in Cisco UCCE and IPT platforms.
- Understanding of Voice over Internet Protocol (VOIP) protocols such as SIP, H.323, and MGCP is necessary.
- Awareness of ITIL processes and deployment models for Cisco Voice networks is required.
- Knowledge of telecom infrastructure protocols like ISDN and analog signaling is beneficial.
Key Responsibilities:
- Supporting Cisco UCCE / UCCX / PCCE solutions and 3rd party Call recording platforms.
- Basic knowledge of Cisco ICM/CCMP/CVP/CUIC and troubleshooting.
- Media Agent Controller creation knowledge in Cisco UCCE and IPT platforms.
- Clear understanding of VOIP protocols like SIP, H.323, and MGCP.
- ITIL process awareness.
- Cisco Voice network deployment model understanding.
- Integration experience with other tools using Performance Management Tools.
- Telecom infrastructure protocols like ISDN and analogy signalling understanding.
This position requires a strong background in Cisco Unified Contact Center Enterprise solutions and related technologies.
The ideal candidate will have a proven track record of successfully supporting complex UCCE environments and possess excellent problem-solving skills.
This role is perfect for individuals who enjoy working in fast-paced environments and are passionate about delivering exceptional customer experiences.
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