Senior System Integration Engineer

4 days ago

Jamnagar, Gujarat, India beBeeOperations Full time ₹ 1,50,00,000 - ₹ 2,00,00,000
System Operations Specialist

Job Summary:

  • Support Cisco UCCE / UCCX / PCCE solutions & 3rd party Call recording platforms.
  • Basic Cisco ICM/CCMP/CVP/CUIC & troubleshooting.
  • Create MACD in Cisco UCCE & IPT platforms.
  • Understand VOIP protocols like SIP, H.323 and MGCP, ITIL process and Telecom infrastructure protocols like ISDN and analogy signalling.
  • Work with VOIP and Performance Management Tools and integrate with other Tools.
  • Have experience on Cisco Voice platform, CUCM/UCCE/UCCH/CVP platforms and strong verbal & written communication skills.
  • Work & Coordinate with Third Party Providers to assist in Problem resolution of telecommunication Problems & OEMs for incident resolution.
  • Perform advanced remote/on site troubleshooting activities encompassing system design issues, upgrade plans, creation of technical product documentation, up gradation & site coordination.
  • Act as a point of contact for all service delivery issues/ pending work/ escalations and provide team support and process improvements through individual contributions.
  • Maintain and Update Knowledge Base and documentation & Initiate and implement processes improvements.
  • Excellent communication and conversation skills (Verbal and Written), Strong analytical and problem solving skills.

Required Skills and Qualifications:

  • Cisco UCCE / UCCX / PCCE solution support experience.
  • Strong understanding of VOIP protocols and telecom infrastructure protocols.
  • Experience with Performance Management Tools and integration with other Tools.
  • Advanced remote/on site troubleshooting skills.
  • Excellent communication and conversation skills (Verbal and Written).
  • Strong analytical and problem solving skills.

Benefits:

  • Opportunity to work with cutting-edge technology.
  • Chance to improve and expand your skillset.
  • Collaborative and dynamic work environment.
  • Competitive compensation package.

Others:

  • Professional growth and development opportunities.
  • Recognition and reward for outstanding performance.
  • Flexible working hours and remote work options.

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