Oversight Manager

7 days ago


Navi Mumbai, Maharashtra, India beBeeLeadership Full time US$ 9,00,000 - US$ 12,00,000

Job Title:

  • Oversight Manager

Job Description:

  • The successful candidate will be responsible for leading and managing a team to ensure consistent achievement of key performance indicators.
  • The role involves solving business problems through innovation and focusing on providing an exceptional customer experience.

Main Responsibilities:

  • Develop and implement strategies to meet KPIs consistently.
  • Cultivate creative plans to enhance employee performance and target achievement.
  • IDentify each employee's strengths and weaknesses, and assign tasks accordingly.
  • Buld trust and respect with employees through regular interactions.
  • Motivate and manage relationships within the team.

Requirements:

  • Strong interpersonal skills.
  • Excellent verbal and written communication skills.
  • High empathy and cultural awareness, especially related to the supported region.
  • At least 3 years of relevant experience in customer experience operations and management.
  • Proven track record of meeting and delivering targets.
  • Ability to articulate effectively with teammates and clients.
  • Ability to multitask and work in a fast-paced environment.
  • Strong leadership and problem-solving abilities.
  • Proficient in analyzing situations and data.

Employee Wellbeing:

  • Participate in counseling sessions and wellness programs.
  • Attend wellness coaching sessions to stay informed about wellness resources and job adjustments.
  • Engage in wellness groups to ensure overall well-being.

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