Customer Interaction Specialist

2 weeks ago

Najafgarh, Delhi, India beBeeCustomerService Full time ₹ 30,00,000 - ₹ 40,00,000
Job Title

We are seeking a skilled and experienced Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers through various channels, including phone, email, and chat.

  • Inbound Sales:
    • Respond promptly to inbound customer inquiries and provide detailed product information to assist customers in making informed purchasing decisions.
    • Qualify leads by understanding customer needs and matching them with appropriate products or services.
    • Convert inbound inquiries into sales by offering tailored solutions and closing deals.
  • Customer Support:
    • Offer after-sales support to customers, ensuring their satisfaction with the products or services.
    • Resolve customer issues related to product usage efficiently.
    • Handle and escalate complex inquiries or complaints to ensure timely resolution.
  • Sales Administration:
    • Record all customer interactions, sales activities, and follow-ups in the CRM system.
    • Collaborate with the marketing team to optimize inbound sales strategies.
    • Stay updated on product offerings, promotions, and industry trends.

Key Qualifications:

  • Proven experience in customer services or customer service environment.
  • Excellent verbal and written communication skills with the ability to engage and connect with customers effectively.
  • Ability to understand customer needs and provide appropriate solutions.
  • Good product knowledge and the ability to learn and adapt to new products and services quickly.
  • Effective problem-solving skills to resolve customer issues efficiently.
  • Critical thinking and the ability to make decisions under pressure.
  • Proficiency with computer systems, including familiarity with customer service software and tools.
  • Excellent time management and organizational skills to prioritize and handle multiple leads simultaneously.
  • Strong teamwork and collaboration skills to work effectively with cross-functional teams.

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