Customer care specialist

2 weeks ago

Najafgarh, Delhi, India FPS Global Group Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Title:
Customer Care Specialist – Logistics

Location:
Dwarka Sector-8, New Delhi

Industry:
Logistics

Contact Number:

Email:

Job Summary:

We are seeking a proactive and customer-focused
Customer Care Specialist
to join our logistics team. The role involves handling client queries, tracking shipments, coordinating with internal departments, and ensuring excellent customer satisfaction. The ideal candidate should have experience in customer service, preferably in the logistics, freight forwarding, or supply chain industry.

Key Roles & Responsibilities:

  1. Customer Interaction & Query Resolution

  2. Handle inbound and outbound calls, emails, and chats from customers regarding shipments, deliveries, and service-related queries.

  3. Provide timely updates to customers on shipment status, delays, or other concerns.

  4. Shipment Tracking & Coordination

  5. Monitor and track consignments through internal systems and coordinate with operations and warehouse teams for updates.

  6. Ensure all documentation (invoices, delivery notes, customs clearance papers) is accurate and complete.

  7. Issue Handling & Escalation

  8. Address and resolve customer complaints promptly and professionally.

  9. Escalate unresolved issues to senior management or relevant departments when required.

  10. Relationship Management

  11. Build and maintain strong relationships with clients to ensure repeat business and customer loyalty.

  12. Gather feedback from customers and share suggestions for service improvement.

  13. Data Management & Reporting

  14. Maintain accurate records of customer interactions, shipment details, and service requests.

  15. Prepare daily/weekly reports on customer service performance and shipment status.

  16. Cross-Department Collaboration

  17. Work closely with operations, sales, and accounts teams to ensure smooth service delivery.

  18. Support sales teams in providing after-sales customer support.

Requirements:

  • Graduate in any discipline (preferred: logistics, supply chain, or business).
  • 2+ years of experience in customer service, preferably in the logistics/freight forwarding industry.
  • Excellent communication skills (English & Hindi).
  • Strong problem-solving skills and ability to work under pressure.
  • Familiarity with shipment tracking systems and MS Office tools.

Employment Type:
Full-time

Working Hours:
As per company norms


To Apply:
Send your CV to

or call

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