Customer support and Operations Associate

1 week ago

Najafgarh, Delhi, India Invogue Shop Full time ₹ 4,00,000 - ₹ 6,00,000 per year

About Us:

We are a clothing brand that specializes in shapewear based out of South Delhi with a fast-growing team. Our company is dedicated to providing high-quality shapewear that combines comfort and style. We pride ourselves on our innovative approach and commitment to excellence. We are looking for a motivated and enthusiastic Influencer Marketing Expert/ Executive who can also handle administrative tasks to join our team and contribute to our ongoing success.

Position Overview:

The Customer Support & Operations Associate will be responsible for managing end-to-end order processing, logistics coordination, and customer interactions. The role demands a hands-on approach to managing shipping operations, exchange processes, customer inquiries, and issue escalation to ensure a smooth delivery experience and high customer satisfaction.

Key Responsibilities:

Order Processing & Logistics Operations:

Print shipping labels for verified and ready-to-dispatch orders.

Create and finalize daily order manifests for outgoing shipments.

Coordinate with Bluedart to ensure correct pickup of all manifest orders.

Monitor Nimbus to track pending orders and ensure none remain beyond 2 days.

Manage QC and Non-QC product pickups via Pragma panel, prioritizing urgent QC orders.

Handle undelivered (NDR) orders by contacting customers and arranging redelivery or confirmation via ClickPost.

Monitor GoSwift for cases pending over 48 hours and escalate when necessary.

Exchange & Claims Management:

Accept and process exchange requests from customers.

Manage creation of exchanges after successful pickup.

Update and close exchange cases in the system for both QC and Non-QC scenarios.

Submit video proof and raise claims for wrong product deliveries, escalating appropriately.

Record and escalate QC-related issues with video evidence to the concerned team.

Customer Support:

Provide timely responses to customer chat inquiries using the QuickReply tool.

Make customer calls and send follow-up emails to resolve delayed deliveries.

Track and manage all delayed delivery cases through GoSwift, Nimbus, and courier partners for resolution.

Skills & Qualifications:

Strong attention to detail and organizational skills.

Excellent communication skills – both written and verbal.

Ability to handle multiple tasks with minimal supervision.

Proficiency in handling operational software tools (ClickPost, Nimbus, Pragma, GoSwift).

Problem-solving mindset, with an ability to escalate issues promptly.

Customer-first attitude, with patience and clarity in interactions.

Preferred Experience:

1–2 years in customer support, operations, logistics, or e-commerce order management.

Familiarity with courier operations, shipment tracking, and handling returns/exchanges.

  • Operations Manager

    21 hours ago

    Najafgarh, Delhi, India ES SUPPORT PRIVATE LIMITED Full time ₹ 2,40,000 - ₹ 3,60,000 per year

    Core Key Words:- Civil and Maintenance, HVAC, MEP, Security Services, Electrical, CCTV, Lift/ Elevator, Water Maintenance, Sewage and OperationsCore ResponsibilitiesDaily Site OversightManage and coordinate all on-site operationsEnsure smooth functioning across departments like logistics, HR, and procurementCompliance & SafetyEnforce safety protocols and...

  • Customer Support Executive

    1 week ago

    Najafgarh, Delhi, India Saber Technologies Private Limited Full time ₹ 84,000 - ₹ 1,20,000 per year

    We are looking for Customer Support Executive for Dwarka locationHiring for candidates who can handle customer queries and can help Customers with Technical or Non-technical queries over the phone.Location: DwarkaWorking Days: 6 days a week (rotational off)Work timings: Day Rotational 9 Hour ShiftWhat we are looking for?Graduate or Result awaited...

  • Legal Associate

    23 hours ago

    Najafgarh, Delhi, India TPM Solicitors & Consultants Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Company DescriptionTPM, specializes in Trade Remedial Investigations including anti-dumping, safeguards, and subsidies. Operating since 1999, TPM is renowned for handling the largest number of anti-dumping cases in India. The firm is prominent in providing consultancy services in Trade Remedial Investigations in India and outside India. TPM has participated...

  • Customer Sales Support Executive

    2 weeks ago

    Najafgarh, Delhi, India Dynaclean Industries pvt. ltd Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Job Description: Customer Sales Support ExecutiveJobTitle:Customer Sales Support ExecutiveCompany:Dynaclean Industries Pvt. Ltd.Location:Dwarka, New DelhiWorking Days:Monday to Saturday (9:30 AM – 6:30 PM)Website:Role Overview:We are looking for a proactive and customer-focused Customer Sales Support Executive to join our team. This role involves...

  • Commission Sales Associate

    2 weeks ago

    Najafgarh, Delhi, India SpeedTech Full time ₹ 24,00,000 - ₹ 60,00,000 per year

    Company Description is at the forefront of AI innovation, delivering transformative solutions for businesses through our advanced platform, RAIYA. RAIYA integrates voice, conversational AI, and automation tools, powered by large speech models and natural language understanding. We provide comprehensive AI services, including data preparation, custom model...

  • Sales And Marketing Associate

    1 week ago

    Najafgarh, Delhi, India GrowEasy Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Company DescriptionGrowEasy helps businesses receive active leads without spending on ads or dealing with the hassle of chasing prospects. Using their own ad budget on platforms like LinkedIn, Google Ads, and niche platforms, GrowEasy connects clients with decision-makers who are actively searching for their solutions.Role DescriptionThis is a full-time,...

  • Customer Care Executive

    4 days ago

    Najafgarh, Delhi, India Lulu and Sky Brands Private Limited Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role for a Customer Care Executive at Lulu and Sky Brands Private Limited. The position is located in South Delhi. The Customer Care Executive will be responsible for managing customer inquiries, providing excellent customer service, ensuring customer...

  • CSE (Customer Support Executive)

    1 week ago

    Najafgarh, Delhi, India Saber technologies Pvt. Ltd. Full time ₹ 1,20,000 - ₹ 2,40,000 per year

    We are looking for Customer Support Executive for Dwarka locationHiring for candidates who can handle customer queries and can help Customers with Technical or Non-technical queries over the phone.Location: DwarkaWorking Days: 6 days a week (rotational off)Work timings: Day ShiftsWhat we are looking for?Graduate or Result AwaitedFresher's or Experienced with...

  • Sales Associate

    2 weeks ago

    Najafgarh, Delhi, India eleved Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Company DescriptionAt Eleved, we facilitate the needs of modern-day living using Vedic Wisdom as the foundation. Our solutions enable lifestyles that lead to better living and a balanced world. We are dedicated to enhancing the well-being of our clients through our holistic approach. Based in South Delhi, we combine traditional wisdom with modern-day...

  • Sales Associate

    2 weeks ago

    Najafgarh, Delhi, India PatentSchool Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role for a Sales Associate located in South Delhi. The Sales Associate will be responsible for identifying new sales opportunities, managing existing client relationships, conducting product demonstrations, and closing sales. The role will also involve...