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Sales Customer Service Representative
3 weeks ago
We are seeking a highly motivated and customer-focused CRM Executive to join our team.
This is an excellent opportunity to provide exceptional customer satisfaction in a successful large-scale housing project.
Associating with projects built directly under state government policy will help in growth of individual seeking career in similar fields
Key Responsibilities:- Handle customer inquiries, provide prompt and accurate responses, and resolve issues efficiently.
- Maintain a high level of customer service by demonstrating empathy, professionalism, and a customer-centric approach.
- Collaborate with the sales team to provide seamless support throughout the sales process.
- Utilize CRM software to track customer interactions, document inquiries, and generate reports.
- Analyze customer data to identify patterns, trends, and opportunities for improvement.
- Ensure compliance with company policies and procedures, as well as legal and regulatory requirements.
- Contribute to the development and implementation of CRM processes and protocols.
- Continuously update product knowledge to provide accurate information to customers.
- Bachelor's degree in a relevant field or equivalent experience.
- Proven experience in a customer service or CRM role, preferably in the real estate or housing industry.
- Excellent verbal and written communication skills in English and Hindi.
- Strong interpersonal skills with the ability to build rapport and maintain positive customer relationships.
- Proficiency in using CRM software and tools.
- Analytical mindset with the ability to analyze customer data and generate insights.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Detail-oriented with strong organizational and problem-solving skills.
