
People Development Specialist
5 days ago
Key Responsibilities:
- Develop and deliver training programs focusing on communication, email etiquette, customer handling, conflict resolution, time management, team collaboration, and leadership skills for employees in business process outsourcing (BPO) environments.
- Design induction training and refresher sessions tailored to meet the specific needs of employees working in BPO settings.
- Analyze training needs through surveys, performance reports, and manager feedback to ensure the effectiveness and relevance of training programs.
- Create engaging content, role plays, simulations, and case studies that mirror real-world scenarios in BPO/customer service settings.
- Cultivate the skills of employees to enhance their interaction with customers, empathy, and problem-solving abilities.
- Evaluate the impact of training through feedback, evaluations, and job performance observations.
- Collaborate with operations and HR teams to synchronize training modules with organizational objectives and strategies.
Job Requirements:
- Bachelor's degree in a relevant field, such as education, human resources, or business administration.
- Minimum 2 years of experience in training and development, preferably in the BPO industry.
- Excellent communication, presentation, and interpersonal skills.
- Able to analyze data and make informed decisions.
Benefits:
- Competitive salary package.
- Ongoing training and professional development opportunities.
- Collaborative and dynamic work environment.
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