Senior IT Support Professional

3 days ago


Bengaluru, Karnataka, India OpenText Full time

About OpenText

OpenText is a global leader in providing innovative software solutions to help organizations manage, secure, and deliver their information.

Salary Range: $80,000 - $110,000 per year

Job Description:

We are seeking an experienced Sr Technical Support Specialist to join our team. In this role, you will be responsible for providing technical support and assistance to customers across various platforms, including Windows and Linux.

Key Responsibilities:

  • Provide level 2 and level 3 technical support via phone, email, and chat channels
  • Troubleshoot and resolve complex technical issues related to application lifecycle, security, and development
  • Collaborate with internal teams to resolve technical issues and improve overall customer experience
  • Develop and maintain documentation and knowledge base articles to assist customers

Required Skills and Qualifications:

  • 5+ years of experience in technical support or a related field
  • Strong understanding of application lifecycle, security, and development concepts
  • Excellent communication and problem-solving skills
  • Experience with testing tools, Webservice, Docker, database OS, and network troubleshooting

Benefits:

  • Competitive salary range of $80,000 - $110,000 per year
  • Opportunities for career growth and professional development
  • Flexible work arrangements and remote work options
  • Comprehensive benefits package, including medical, dental, and vision coverage

How to Apply:

If you are a motivated and experienced technical support professional looking for a new challenge, please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you



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