Debt Recovery Specialist

3 days ago


Kolkata, West Bengal, India beBeeCollections Full time ₹ 6,00,000 - ₹ 9,00,000

Good financial literacy and credit access can significantly impact millions of people.

Job Role:

We aim to drive recoveries on overdue loans by engaging with customers, negotiating settlements, and ensuring account closures while adhering to regulatory and organizational guidelines.

  • Contact delinquent customers via calls to follow up on overdue payments.
  • Manage loan portfolios across different due dates.
  • Offer closure, settlement, or restructuring options aligned with internal policies.
  • Maintain calling discipline and track customer commitments.
  • Ensure compliance standards are met in customer communication and data handling.
Key Skills and Qualifications:
  • 1-3 years of experience in collections or recoveries ideally in personal, business, or auto loans.
  • Prior experience in tele-calling or call centers is a must.
  • DRA Certification is preferred but not mandatory.
  • Strong knowledge of recovery/settlement documentation and processes.
  • Fluency in Hindi and English.
  • Excellent negotiation persuasion and conflict-resolution skills.
Competencies:
  • Customer-first approach with strong problem-solving skills.
  • Ability to remain calm and effective under pressure.
  • Consistent performance and target-oriented mindset.
  • High level of integrity empathy and ownership.


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