Operations Supervisor

4 days ago


Surat, Gujarat, India beBeeCommunication Full time ₹ 30,00,000 - ₹ 70,00,000
Job Overview:

As a Team Lead in our Call Centre, you will be responsible for managing a team of executives handling Background Verification (BGV) processes.

Key responsibilities include leading and motivating the team, monitoring live and recorded calls to ensure quality, accuracy and compliance with client-specific and internal standards.

Additional duties involve overseeing the timely closure of verification cases while ensuring adherence to defined TATs (Turnaround Times).

You will also provide ongoing coaching, feedback and performance evaluations to improve individual and team performance.

Furthermore, you will handle escalations effectively and coordinate with internal departments such as Quality Assurance, Client Servicing, and HR.

A strong attention to detail is required, as well as proficiency in MS Excel and call monitoring tools.

Requirements for this position include a degree in any discipline, 3-5 years of experience in a call centre environment, preferably in BGV or the BPO industry.

  • Verbal and written communication skills are essential.
  • Graduation in any field is mandatory.
  • Previous experience in a fast-paced environment is beneficial.
  • Proficiency in MS Excel and call monitoring software is expected.


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