Desktop Infrastructure Specialist

4 days ago

Kannur, Kerala, India beBeeEngineering Full time ₹ 15,00,000 - ₹ 22,50,000
Job Description

We are seeking a skilled and experienced Senior Desktop Support Engineer to join our team.

The ideal candidate will have a proven track record of providing top-notch support for desktop environments, with a strong focus on reliability and functionality. They will be responsible for administering Microsoft Intune, providing support for Azure Virtual Desktop infrastructure, and handling various IT-related tasks.

Key Responsibilities:

  • Administer user accounts in Active Directory, including adding/removing users from groups and managing calendar access and delegation.
  • Manage incident and service request management process to ensure timely resolution of user issues and requests.
  • Utilize Nexthink for proactive monitoring, troubleshooting, and incident resolution.
  • Handle grant application/drive/folder access requests and ensure proper permissions are granted according to security policies.
  • Perform remote software installations and configurations to ensure users have access to required applications.
  • Reset passwords and unlock user accounts as per established security protocols.
  • Assist with setting up and troubleshooting Zoom meetings and other video conferencing solutions.
Required Skills and Qualifications
  • Bachelor's degree in computer science, Information Technology, or related field.
  • Proven experience in desktop support or a similar role.
  • Strong knowledge of Microsoft Windows operating systems and Office applications.
  • Familiarity with Active Directory, Exchange, and other network administration tools.
Benefits

As a Senior Desktop Support Engineer, you will have a large degree of independence and trust, but you won't be isolated; the support of the Engineering team leads, and every other technology team member is behind you.

Our team-first meritocracy values entrepreneurship and growth, making it an excellent place to grow your career.

This is a fantastic opportunity to join a dynamic team and contribute to the success of our organization.

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