Support Solutions Expert

2 weeks ago

Coimbatore, Tamil Nadu, India beBeeCustomer Full time ₹ 60,00,000 - ₹ 85,00,000
Customer Support Specialist

About the role:

Cradlewise is a baby tech startup based out of San Francisco, Bangalore and Pune.

We build smart baby products that improve infant care and develop meaningful relationships between parents and their children.

Our team is passionate about innovating and delivering best-in-class solutions to make parenting easier.

Job Summary:

  • BUILDING STRONG CUSTOMER RELATIONSHIPS
  • LISTEN, EMPATHIZE AND HELP CUSTOMERS ACHIEVE THEIR GOALS
  • MANAGE INCOMING CHATS AND EMAILS AND HANDLE APPROPRIATE FOLLOW-UP CHATS AND EMAILS
  • ADDRESS, RESOLVE, AND RECORD ANY CUSTOMER ISSUES THAT ARISE PERTAINING TO BUSINESS GROWTH, BILLING, AND GENERAL ACCOUNT SATISFACTION
  • DEMONSTRATING THE VALUE OF CRADLEWISE PRODUCTS TO OUR CUSTOMERS EVERY DAY BY PROVIDING AMAZING CUSTOMER SUPPORT

Responsibilities:

  1. Resolving customer issues in a timely and effective manner.
  2. Providing exceptional customer service through various communication channels.
  3. Developing and maintaining strong relationships with customers to drive business growth.
  4. Identifying opportunities to improve processes and implement changes that positively impact customer satisfaction.
  5. Staying up-to-date on product knowledge and features to effectively communicate value to customers.

Requirements:

  • Excellent written and verbal communication skills.
  • Ability to multitask and work under pressure.
  • Strong problem-solving skills and analytical thinking.
  • Flexibility to adapt to changing priorities and deadlines.
  • Positive attitude, high energy level, and passion for delivering exceptional customer experiences.

What We Offer:

  • A competitive compensation package.
  • Opportunities for career growth and professional development.
  • Flexible working arrangements to support work-life balance.
  • Recognition and rewards for outstanding performance.
  • Access to the latest technologies and tools to enhance job effectiveness.

We are an equal opportunities employer.

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