
Chief Operations Officer
7 days ago
Join our lifestyle club and take the lead in delivering exceptional housekeeping experiences.
About the RoleThe Assistant General Manager is a key leadership position responsible for overseeing the housekeeping operations to ensure impeccable cleanliness, hygiene, and aesthetic upkeep of all guest rooms, public areas, and back-of-house spaces. This role requires a high degree of operational excellence, applied learning, people management, business and financial acumen, leadership, compliance & risk management, and occupational health & safety responsibilities.
Key Responsibilities- Operational Excellence: Define and implement cleanliness, maintenance, and amenity standards across guest rooms and public areas, driving operational excellence and consistently superior guest experience.
- Applied Learning: Facilitate continuous on-the-job training in hygiene, grooming, and housekeeping techniques.
- People Management: Guide and motivate the team to deliver high service standards with ownership and pride.
- Business and Financial Acumen: Manage inventory, asset control, and adherence to departmental budget limits.
- Leadership: Promote a positive, hands-on leadership style that inspires the team by serving as a role model of professionalism, accountability, and service excellence.
- Compliance & Risk Management: Ensure strict adherence to occupational health and safety guidelines and property safety protocols.
- Occupational Health & Safety Responsibilities: Champion the implementation and enforcement of OH&S standards across all operational areas.
To be successful in this role, you will need:
- A minimum of [insert years] years of experience in a similar leadership position.
- Demonstrated expertise in operational excellence, applied learning, people management, business and financial acumen, leadership, compliance & risk management, and occupational health & safety responsibilities.
- Excellent communication and interpersonal skills.
- A bachelor's degree or higher in hospitality, business administration, or a related field.
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