
Gpay Process Manager Position
4 days ago
Operations Lead
Description:We are seeking a skilled Operations Lead to oversee our GPay Process team. The ideal candidate will have experience managing large-scale operations and driving performance in a fast-paced environment.
This role requires strong leadership, analytical, and people management skills. The successful candidate will be able to lead and manage a team of 150+ associates, drive operational excellence, ensure process compliance, and deliver performance metrics.
Key Responsibilities:- Lead and manage a team of 150+ associates in the GPay Process.
- Drive operational excellence, ensure process compliance, and deliver performance metrics.
- Mentor and motivate team leaders to achieve business goals.
- Collaborate with stakeholders to improve efficiency and customer satisfaction.
- Proven experience in managing large-scale operations (100+ team members).
- Strong leadership, analytical, and people management skills.
- Exposure to fintech / BFSI / payment domain preferred.
- Ability to drive performance in a fast-paced environment.
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