Visionary Leader of Banking Software Excellence

2 days ago

Ghaziabad, Uttar Pradesh, India beBeeEnterprise Full time ₹ 1,50,00,000 - ₹ 2,02,50,000
Job Title: Director of Enterprise Software SupportWe empower financial institutions to become digital leaders in a rapidly changing world.

Our team is dynamic and innovative, working with top clients on exciting projects. We celebrate each code, contribution, challenge, and success.

About the Role:

The Director of Enterprise Software Support leads and oversees post-implementation customer support for software companies operating in banking. Ideal candidates have multiple project experience, software development expertise in banks, and more than 10 years of experience.

  • Lead and manage application support teams, providing guidance and support for effective project execution.
  • Develop and maintain strong relationships with clients, understanding their needs and aligning services to meet expectations.
  • Ensure early identification and reporting of possible product defects, collaborating with implementation teams and communicating findings to the product development team for continuous improvement.
  • Define and implement service delivery strategies, ensuring efficient processes and timely project completion.
  • Drive business growth by identifying new opportunities within existing accounts and seeking new clients.

Requirements:

  • 10 years of experience in IT, well-versed in Microsoft Tech Stack and cloud environment.
  • Experience in L3 support for enterprise clients such as banks.
  • Bachelors or Master's degree in Computer Science.
  • Banking experience is an added advantage.
  • Relevant certifications (e.g., PMP, ITIL) would be advantageous.

We Offer:

  • Performance-linked bonus
  • Comprehensive benefits package
  • Remote work support
  • Health insurance
  • Care program
  • Online psychological support
  • Birthday leave
  • Global impact
  • Cutting-edge tech
  • VeriPark Academy opportunities
  • Diverse community

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