Live Chat Support Specialist

2 weeks ago

Shimoga, Karnataka, India beBeeSupport Full time ₹ 4,80,000 - ₹ 7,20,000
Customer Support Representative

We are seeking a highly skilled and experienced Customer Support Representative to join our team. The ideal candidate will have strong technical knowledge, excellent communication skills, and the ability to work well under pressure.

The primary responsibility of this role is to provide timely and effective support to customers via live chat, email, and phone. This includes troubleshooting technical issues, resolving customer complaints, and providing product information.

To be successful in this role, you must have a strong understanding of computer systems and software applications. You should also be able to communicate complex technical information in a clear and concise manner.

In addition to your technical skills, you will need to possess excellent customer service skills. This includes being patient, empathetic, and proactive in resolving customer issues.

We offer a competitive salary and benefits package, as well as opportunities for career growth and professional development.

Key Responsibilities:

  • Provide timely and effective support to customers via live chat, email, and phone
  • Troubleshoot technical issues and resolve customer complaints
  • Provide product information and training to customers
  • Work collaboratively with internal teams to resolve customer issues

Requirements:

  • Strong technical knowledge of computer systems and software applications
  • Excellent communication and interpersonal skills
  • Ability to work well under pressure and meet deadlines
  • Experience in a customer-facing role or similar environment
  • High school diploma or equivalent required; bachelor's degree preferred

Benefits:

  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • Collaborative and dynamic work environment

Why Join Us?

  • Be part of a fast-paced and innovative company
  • Contribute to the success of our customers and business
  • Enjoy a competitive compensation and benefits package

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