Data Driven Decision Maker

1 week ago

Thāne, Maharashtra, India beBeeData Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

This is a role for a highly motivated and experienced professional in the field of Data & Analytics. The ideal candidate will have a strong background in data analysis, statistical modeling, and project management.

Key Responsibilities
  • The Senior Data & Analytics Manager will lead high-impact projects to enhance operational efficiency, customer experience, and business outcomes.
  • They will collaborate with cross-functional teams to identify opportunities for process optimization, cost reduction, and revenue growth.
  • The successful candidate will develop compelling business cases and present them to stakeholders using data insights.
  • Designing and implementing Customer Journey Maps and Process Maps to drive optimized experiences across People, Process, Data, and Technology.
  • Analyzing interaction trends to inform operational strategies and channel optimization.
  • Creative engaging, data-rich visualizations for stakeholders at all levels.
  • Proactively managing project risks, maintaining risk registers, and escalating issues as needed.
Required Skills & Qualifications
  • Minimum 5-7 years of experience in Data & Analytics, Data Sciences, Process Excellence, or Delivery Innovation, with at least 3 years in a senior leadership or management role within a contact center or telecommunications environment.
  • Proven track record of delivering measurable results through data-driven initiatives.
  • Extensive experience leading cross-functional teams and managing complex, high-stakes projects with multiple stakeholders.
  • Demonstrated success in implementing advanced analytics solutions.
  • Experience with using and modelling data on BI tools such as Power BI, Tableau etc.
  • Prior experience in developing and executing data-driven strategies for customer experience optimization.
  • Experience managing end-to-end project lifecycles, from opportunity identification and business case development to implementation and benefits tracking.
Technical Proficiency
  • Advanced proficiency in Excel and PowerPoint for data analysis, visualization, and stakeholder communication.
  • Expertise in system/data analysis and data interrogation, with strong skills in SQL for querying and manipulating large datasets.
  • Proficiency in Python or R for advanced data analysis, statistical modeling, and automation of analytical processes.
  • Hands-on experience with Power BI, Tableau, or similar BI tools for creating interactive dashboards and reports with real-time data integration.
  • Preferred Experience with cloud-based data platforms for managing and analyzing large-scale datasets.
  • Familiarity with digital technologies such as Generative AI, Robotic Process Automation (RPA), and Speech Analytics for enhancing contact center operations.
  • Understanding of data governance, data quality frameworks, and compliance standards to ensure secure and ethical data usage.
Methodologies & Certifications
  • Strong knowledge of Lean Six Sigma and Agile methodologies, Certified ScrumMaster (CSM) or Lean Six Sigma Green certification is highly desirable.
  • Experience applying contemporary process improvement frameworks to achieve operational excellence.
Education
  • Bachelor's degree in data science, Business Analytics, Statistics, Computer Science, or a related field.

About this role:

This is an exciting opportunity for a skilled professional to join our team and contribute to driving business outcomes through data-driven decision making.

We are looking for someone who is passionate about leveraging data and analytics to drive business success.

If you are a motivated and detail-oriented individual with a passion for data analysis and project management, we encourage you to apply for this role.

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