International Service Coordinator

1 week ago


Aligarh, Uttar Pradesh, India beBeeCustomerRelationship Full time ₹ 8,64,000 - ₹ 13,44,000

Job Title: Customer Relationship Specialist

Job Description:

We are seeking a customer care representative with exceptional communication skills and experience in B2B and B2C international customer service. This role involves effective coordination with Australian customers/stakeholders and fiber order management.

Key Responsibilities:

  • Act as the primary point of contact for issue resolution and customer communication via calls and emails throughout the order delivery lifecycle.
  • Perform accurate feasibility checks and product selection using client tools, ensuring strict adherence to client standards and guidelines throughout the qualification process.
  • Responsibilities include creating, following up on, and maintaining end-to-end visibility of order status.
  • Proactively manage internal and external stakeholder engagement (including end customers, Field teams, design teams, and building authorities), ensuring clear, concise, and timely communication.
  • Ensure 100% quality and KPI compliance for all deliverables.
  • Generate daily dashboards on order status and update customers according to the agreed process.

Requirements:

  • Minimum 1+ years of experience in international call center operations (Australian English).
  • Order management knowledge is preferred.


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