City Operations Lead

1 week ago

Cochin, Kerala, India beBeeOperations Full time ₹ 1,80,00,000 - ₹ 2,00,00,000
City Operations Lead

The City Operations Lead plays a pivotal role in ensuring the seamless execution of daily operations across all dark stores within the city cluster. Strategically located micro-fulfillment centers enable rapid order processing, inventory precision, and streamlined dispatches.

This leadership position requires close collaboration with logistics, sourcing, and facility management teams to uphold rigorous standards in safety, quality, and efficiency. By leveraging data-driven insights, Purplle aims to maximize productivity, streamline operations, and reduce costs.

Key Responsibilities:

  • Lead and supervise daily operations of all dark stores across the city for timely and accurate order processing and delivery.
  • Drive strict adherence to inventory accuracy, stock hygiene, and dispatch standards across all locations.
  • Implement best practices and SOPs to ensure consistent operations, high throughput, and low order defects.

Team Management and Development:

  • Lead a team of Store Managers responsible for two or more dark stores.
  • Monitor store-level performance and coach Store Managers to deliver operational excellence.
  • Drive employee engagement, staff training, performance management, and team morale across the city cluster.

Planning and Execution:

  • Own manpower and resource planning across all stores under the city cluster.
  • Align manpower deployment with demand forecasts, seasonal spikes, and promotional events.
  • Coordinate with central supply chain and sourcing teams to ensure optimal inventory levels and replenishment.

City-Level Governance and Reporting:

  • Establish city-level reporting and dashboards to monitor daily operational metrics including TAT, IWT Replenishment, CPT Breach %, inventory variance, and cost per order.
  • Conduct regular review meetings with the Network Operations Manager to communicate progress, bottlenecks, and key action plans.
  • Build a structured audit and compliance review cadence for all city stores.

Stakeholder Management:

  • Collaborate with central teams (Sourcing, Logistics, Projects, HR) to ensure alignment and resolution of city-level challenges.
  • Act as the nodal point for internal escalations, vendor communication, and local issue resolution.
  • Liaise with HR and Admin teams for hiring, onboarding, infrastructure, and staff grievance handling.

Expansion and Special Projects:

  • Work closely with the Projects and Procurement teams for new dark store launches and expansion ramp-ups.
  • Drive special initiatives like WMS rollout, layout optimization, packaging reduction, or automation pilots at the city level.

Requirements:

  • Bachelor's or Master's degree in Engineering, Business Administration, Supply Chain, or related field.
  • Minimum 4-6 years of experience in e-commerce, retail operations, or FMCG, with at least 2 years of experience in a city/regional role.
  • Strong team and stakeholder management skills.
  • Analytical mindset with a hands-on approach to metrics, dashboards, and performance improvement.
  • Ability to handle multi-site operations with agility and ownership.
  • Good understanding of WMS, manpower planning, and safety practices.

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